How to Fix Ring Unable To Join Network? I’ve always been a little paranoid. I can never relax unless I know I’m aware of what’s going on around me. I also feel more secure watching over my own backyard rather than having someone else do it. This prompted me to create my own Ring Security System.
It had everything I needed, and I’d done my homework. I had some difficulty putting it together because the Ring Doorbell refused to connect to the Network. Unfortunately, it was not the most well-documented issue, so I had to spend more time researching it by reading articles on related topics.
Based on the information I’d gathered and my own experiences dealing with this issue, I decided to write this comprehensive article. If your Ring doorbell is unable to connect to the network, charge it and either adjust the smart network switch on your Android device or connect to Ring with another device.
We were very frustrated after purchasing a Ring Video Doorbell because it would not connect or even see our home’s Wi-Fi connection.
Here’s a step-by-step guide on how we fixed it. We discovered this issue with Virgin Media and Super Hub 3, and, of course, in the United Kingdom; however, because the issue is non-specific, it could apply to any provider or router.
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How to Fix Ring Unable To Join Network?
1. SETUP MODE AND CONNECTING TO WI-FI
When you first turn on your Ring Doorbell, it will not connect to your home Wi-Fi. When you start configuring the video doorbell, it will enter Setup Mode. It will prompt you to install the partner Ring app on your smartphone, tablet, or computer.
After downloading the app, you must create an account. To finish this, you will need to provide some basic information. When you’re finished, the app will be able to connect to your Ring Video Doorbell.
It was previously stated that the device would not initially connect to your home Wi-Fi. The Ring Doorbell broadcasts a temporary network to which the app can connect during setup.
When you have finished configuring the device and app, you will find instructions on how to connect to your home Wi-Fi network in the app. After connecting, the device’s temporary network will be removed.
2. CHARGE UP THE PARTIALLY CHARGED BATTERY
You may encounter difficulties when configuring a battery-powered Ring device. This is due to legal restrictions on shipping lithium batteries, which cause Ring devices to be shipped with a partial charge. If you attempt to set up your device and fail several times, it could be due to a lack of power.
Your Ring device requires approximately 6-8 hours to fully charge, after which the batteries can last for an extended period of time. You can try setting it up again. It’s possible that the Ring Doorbell won’t charge at all.
3. CHANGE WI-FI SETTINGS ON APPLE DEVICE
During Ring device setup, you must connect to the Ring network, which is a temporary access point created by the device itself. This is a critical step, and you will not be able to complete the setup unless you connect to the Ring network.
Open your Wi-Fi settings, find the ‘Ask to Join Networks’ option, and select Ask to connect your Apple device to this network. After that, restart the Ring device to see if the Ring network appears.
4. ADJUST THE SMART NETWORK SWITCH FOR ANDROID
When using an Android device, the Ring device setup may occasionally fail. This is due to a feature known as Smart Network Switch. This feature is used by Android devices to automatically switch between Wi-Fi and cellular networks in order to maintain a stable connection.
This can be a problem during setup because you want the device to remain connected to the Wi-Fi network throughout the process.
To fix this problem, go to your device’s network settings and select the Ring network. Stay connected if you receive a message informing you that the network you are attempting to connect to does not provide internet access.
To avoid issues like this, search for the ‘Smart Network Switch’ option on some Android devices and disable it for the duration of the setup.
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5. USE A DIFFERENT DEVICE FOR SETUP
If you are unable to resolve the problem, try setting up the device with a different mobile device.
Make sure to use the same credentials you used to set up the Ring device when logging in to the Ring app so that you retain ownership of the Ring device even on your alternate mobile device.
6. RESETTING YOUR RING DEVICE
If you’ve tried every step in this guide and are still unable to solve your problem, the only thing left to do is reset your Ring Doorbell. First, locate the reset button on your device. If you’re not sure what this is, you can look it up on the internet. Hold down the reset button for 15 – 20 seconds, or until the ring light flashes.
When the ring light stops flashing, your device has been successfully reset. After you’ve reset the device, you can begin the setup process again. Hard resetting your device can assist in the removal of any unintentional bugs that may have crept into the device firmware.
Please keep in mind that the method described above only works with Ring cameras and doorbells. Resetting your Ring alarm depends on the model you own, so you’ll have to look it up online.
7. CHANGING WI-FI NETWORK
Was your Ring Doorbell able to connect to your home Wi-Fi? That’s fantastic! But what if your network goes down unexpectedly? How does your video doorbell work in this manner?
Don’t worry, you can connect the device to a different network instead. Wouldn’t that be inconvenient? It is, if you look at it that way.
Having a second connection, on the other hand, is an excellent way to ensure that your home is always under surveillance. After all, network outages are possible.
That isn’t all. Knowing how to change the Wi-Fi connection to which your device is connected will come in handy if you change routers or move to a new home.
It’s a little tricky because you can’t do it directly on the device, but you can use the Ring app. Also, this trick might not work on every ring device. Here’s how to change the Wi-Fi network:
- Open your Ring app
- Go to Device Health
- Tap Change Wi-Fi Network
You will then see a list of networks. Choose the one to which you want your device to be connected. The issue is that some devices provide the option to Reconnect to Wi-Fi instead. This will prompt you to “Press the Orange Button.”
It’s a bit of a chore because you’ll have to unmount the device. It’s a good thing there’s a method for avoiding this. It will be simpler and more automatic to connect to a new Wi-Fi if you name it the same as the old router.
8. CONTACT SUPPORT
If none of these solutions work for you, there isn’t much else you can do to troubleshoot the problem on your own. There could be an internal problem with the device. As a result, your only option is to contact Ring customer service.
Make sure you tell them exactly what problem you’re having and all of the troubleshooting methods you’ve tried. It helps them understand your problem better and, as a result, can help you find a solution faster.
GET RING TO JOIN NETWORK
Check that the Wi-Fi network you’re attempting to connect to is operating at 2.4GHz – the Ring Doorbell only works at this frequency. The Ring Doorbell Pro, on the other hand, is compatible with 5GHz networks. Also, make sure your network isn’t overburdened with other wireless devices that are interfering with the signal. Check that you are attempting to connect the device while keeping it close to your Router.
CONCLUSION on Ring Unable To Join Network
What should you do if your Ring Doorbell isn’t connecting to Wi-Fi? – Double-check your connection and make sure the device is turned on. If none of these work, restart your router, run distance tests, or hard reset the Ring Doorbell. Connectivity is a simple problem to resolve.
However, if the solutions in this article do not work, the issue is most likely with the device’s hardware. You must either purchase a new Ring Video Doorbell or request a replacement from Ring.
Ring doorbells are a high-tech gift that will be extremely useful in your home. However, the rise in security concerns and safety measures necessitates the creation of devices such as the Ring doorbell pro, Ring Video Doorbell 4, and others.
It’s always a good idea to go with a video-based security doorbell so you can monitor visitors with a single tap on your smartphone. However, connecting via Wi-Fi can be fraught with complications.
With the help of this article, you should be able to resolve the Ring device not connecting to your Wi-Fi issue in no time! I hope you found this article useful.
FAQs on Ring Device Network Issues
Why can’t I join my Ring network?
If you have an Android phone and are unable to connect to the Ring network, you may need to adjust the Smart Network Switch. Because there are legal restrictions on shipping lithium batteries, if you’re setting up a new Ring device that’s battery-powered, your battery will be partially charged when you receive it.
Is it necessary for all Ring devices to be on the same network?
All Ring devices are 2.4 GHz network compatible. Some Ring devices can connect to 5 GHz networks. Without a separate home wifi network, Ring products will not work with a wifi-enabled smart phone.
What happens if Ring Doorbell loses WIFI connection?
In most cases, your Ring device will automatically reconnect to the network as soon as the circumstances that caused the disconnect are resolved. However, your device will rarely remain disconnected.
How do I connect my iPhone to a network?
Go to Settings > Wi-Fi from your Home screen. Turn on your Wi-Fi. Your device will search for available Wi-Fi networks on its own. Tap the name of the Wi-Fi network you want to connect to.