There is nothing more infuriating than discovering that your vacuum did not charge. Troubleshooting can quickly turn a 30-minute chore into a one- or two-hour chore, but what causes a vacuum to not charge?
If your Shark vacuum is not charging, it is possible that the battery or charger needs to be replaced. It’s also possible that the charger is too dirty and is interfering with the connection between the contacts, or that the outlet into which the charger is plugged is faulty.
Troubleshooting your vacuum for this issue is simple and should take no longer than ten minutes. Let’s take a look at what you need to do to re-charge your vacuum.
Troubleshooting: Issues on Shark Vacuum Is Not Charging
|Loose or damaged charging cable||Make sure the charging cable is properly plugged into the vacuum and the power outlet. If the cable is damaged, replace it.|
|Faulty charging port||If the charging port on the vacuum is faulty, it may not be able to receive a charge. In this case, you’ll need to have the port repaired or replaced.|
|Faulty battery||If the battery in the vacuum is faulty, it may not be able to hold a charge. In this case, you’ll need to replace the battery.|
|Incorrect charging settings||Make sure the charging settings on the vacuum are correct. The charging settings should match the type of battery you’re using.|
|Firmware update||If the vacuum’s firmware is outdated, it may not be able to charge properly. To fix this, you can try updating the firmware.|
REASONS THE SHARK VACUUM WON’T CHARGE
It’s inconvenient when your vacuum won’t charge, but it’s a simple fix that won’t take up too much of your time. There are only a few possible causes for your vacuum not to charge:
1. VACUUM IS NOT PROPERLY PLUGGED IN
If the Shark ION Robot R75 is not charging properly, the power source could be the problem. Check that the charging dock is fully plugged into a wall outlet, power strip, or other power source. If your vacuum’s charging dock is connected to a power strip or other similar source, ensure that the source is turned on.
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2. VACUUM IS NOT FULLY DOCKED
If you’ve double-checked that your vacuum’s charging port is properly plugged in and the device is still not charging, the robot may not be docking properly. When the robot is docked, make sure there are no obstacles that could prevent it from fully docking. Remove any debris from the robot’s docking area, such as socks, clumps of hair, or other objects.
3. FAULTY BATTERY
If you have ensured that the robot’s charger is properly plugged in and that no obstacles are preventing the robot from docking, but the device is still not charging, there could be a problem with the vacuum’s battery. Check that the device’s battery is charging at or near the specified time. If the vacuum’s battery is rapidly losing charge, it may need to be replaced.
If none of these causes your vacuum to not charge, it could be a malfunction that is covered by a warranty. After you’ve finished troubleshooting, contact Shark to see if their warranty covers your issue.
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SHARK VACUUM IS NOT CHARGING: TROUBLESHOOTING
1. TEST THE OUTLET
Begin troubleshooting with the power source. If your vacuum won’t charge and you keep the charger plugged into the same outlet, it’s possible that the outlet is the issue.
To test the outlet:
- Connect a lamp or phone to the same outlet as the vacuum. If the lamp does not light up or the phone does not charge, you know the outlet is not working.
- Connect the vacuum charger to a different power outlet. Charge the vacuum cleaner using a different outlet. If it charges without a hitch, the issue was with your outlet. If the vacuum still won’t charge, the problem isn’t with the outlet.
2. TEST THE VACUUM
The vacuum itself may have a problem that prevents it from charging. Connect the vacuum to the wall and turn it on. As you vacuum, make sure the suction is strong and working properly. If the vacuum does not have any problems while plugged into the wall, the problem is most likely with the batteries or the charger.
3. CHANGE THE BATTERIES
Rechargeable vacuum batteries, like mobile phone batteries, can lose their ability to hold charge. This is typically a problem with older vacuums, so if you purchased your vacuum recently, this is most likely not the problem.
A Shark vacuum takes about sixteen hours to charge. If you charge your vacuum for the full amount of time and it only lasts a few minutes, it’s time to replace the battery.
Shark batteries are available on Amazon, such as this HQRP Battery for the Shark Freestyle Navigator Cordless Stick Vacuum. Batteries can also be purchased from the Shark website.
4. CLEAN THE CHARGER AND BATTERY
When the vacuum won’t charge, it could be due to a faulty connection between the battery contacts. The contacts on the battery and the charger must be debris-free. Excessive dirt can obscure too many of the contacts, preventing them from connecting sufficiently to carry power.
Before you begin wiping, unplug the charger. To clean the areas, use a dry microfiber cloth, such as the AmazonBasics Microfiber Cleaning Cloth. Lint may be left behind by using a regular cotton towel. Microfiber cloths are less soiled and pick up more dust than standard towels.
If you use a damp cloth for any reason, it may cause damage to the electronic components. If water droplets are left behind, they can contribute to the bad connection, so use a dry cloth instead.
Wipe down the vacuum’s and vacuum charger’s contact points. Make sure to clean the contacts as well as the surrounding areas. Check for any crevices where dust can accumulate and ensure they are all clean.
When you’ve finished wiping down these areas, plug in the charger and place the vacuum on top of it. If the charging light comes on, then the dirt buildup was the problem.
If the vacuum still isn’t charging, there could be another problem that needs to be repaired or replaced. Make a habit of wiping down the contact areas on a regular basis to prevent dust from accumulating and preventing the vacuum from charging.
5. CLEAN THE VACUUM
Cleaning the vacuum is the last resort for troubleshooting charging issues. When the vacuum does not charge, it is usually not because the canister or hoses are full or dirty. However, you must ensure that you have exhausted all possibilities before attempting to replace parts or purchasing a new vacuum.
To clean the vacuum:
- Remove the dust canister. Remove all debris and thoroughly rinse the canister with water. Allow the canister to dry completely before reintroducing it to the vacuum. When a dust canister is full, dirt is usually spat out rather than sucked in.
- Examine for any obstructions. Remove all attachments and wands, and clean out any clogged debris. You may need to use a broomstick or your finger to remove stuck clumps of debris. Examine all of the openings between the vacuum head and the dust cup, as these are prone to becoming clogged.
- Brush the brush head clean. Hair will most likely be wrapped around the rolling brush in the vacuum’s head, with other debris trapped inside. Use scissors to cut through the tightly wrapped hair if necessary. To facilitate cleaning, the brush can be removed from the vacuum head.
After you’ve finished cleaning and unclogging the vacuum, charge it for sixteen hours before attempting to use it again. If you’ve tried everything in this article and it still won’t charge, you’re probably dealing with a problem that can’t be easily fixed without a new part or taking it to a repair shop.
6. CONSIDER GETTING A REPLACEMENT
If troubleshooting your vacuum does not solve the problem, you will most likely require a replacement part, a repair, or a new vacuum. Look for a vacuum repair shop in your area.
You can bring your vacuum to them, and they will be able to diagnose and repair it for you. They will also have replacement parts available for purchase.
You can also get replacement parts from the Shark website or Amazon, but you’ll need to know what’s wrong with your vacuum to get the right parts.
You can use the Shark Support Center to find a solution to your problem, including warranty information, manuals, and speaking with a representative. If everything else fails, you may be forced to purchase a new vacuum.
When your Shark vacuum won’t charge, the problem is usually with the battery or charging station. Check that the battery contact areas are clean and that the outlet is operational. Replace any worn-out batteries, and make sure the vacuum is clean.
After each method of troubleshooting, test the vacuum to determine the source of the problem. If you are unable to solve the problem on your own, contact a vacuum repair shop or Shark customer service to find out what you need to do. Depending on how long you’ve owned your vacuum, it may be covered by a warranty.
Frequently Asked Questions
|What does it mean when my Shark vacuum is not charging?||There are a few possible reasons why your Shark vacuum might not be charging. It could be a loose or damaged charging cable, faulty charging port, faulty battery, incorrect charging settings, or outdated firmware.|
|How do I fix my Shark vacuum that is not charging?||There are a few things you can try to fix your Shark vacuum that is not charging. First, check the charging cable to make sure it is properly plugged in. If the cable is plugged in correctly, try using a different charging cable. If that doesn’t work, you may need to have the charging port repaired or replaced.|
|What should I do if my Shark vacuum is not charging and I can’t vacuum?||If your Shark vacuum is not charging and you can’t vacuum, you should first try restarting the vacuum. If that doesn’t work, you may need to contact Shark customer service for help. They may be able to troubleshoot the issue over the phone or send a technician to your home to fix the problem.|
|How do I know if my Shark vacuum battery is bad?||There are a few ways to know if your Shark vacuum battery is bad. One way is to check the battery indicator on the vacuum. If the indicator is flashing or red, it means that the battery is bad. Another way to know if the battery is bad is to try to turn on the vacuum. If the vacuum doesn’t turn on, or if it turns on but doesn’t have much power, then the battery is probably bad.|
How do I know if my Shark Ion needs a new battery?
All three blue LED lights will cycle until the battery is fully charged while it is charging. The battery in the unit discharges as it cleans. The blue lights indicate how much charge is left in the battery. The battery must be replaced if the red “Replace” light is illuminated.
Why is my vacuum not charging?
The issue could be with your vacuum cleaner’s adapter, charging dock, or battery, as well as the electrical outlet. Try plugging in your vacuum cleaner to a different outlet. Connect your appliance to a working outlet and check to see if the charging dock or adapter lights are on.
How long does Shark battery last?
If you’re using a motorized attachment, a full charge will last about 13 minutes. The handheld vacuum can run for longer without a motorized attachment. It is normal for battery run time to decrease after a year.