Cancel Spectrum And Sign Up Again (Detailed Guide)

Almost everyone who has signed up for an internet service provider has noticed a variety of perks and discounts available to new customers.

Cancel Spectrum And Sign Up Again, we’re pretty sure you’ve noticed that these same deals are rarely available to existing customers. This can put customers in a difficult position.

On the one hand, we want to switch to take advantage of all these deals. But on the other hand, switching providers is almost always a complex process that is often not worth the trouble.

Troubleshooting: Issues with Canceling Spectrum

Issue	Solution
Early termination fee	You may be charged an early termination fee if you cancel your Spectrum service before the end of your contract. The amount of the fee will depend on the length of your contract.
Not eligible for new customer discounts	If you have canceled Spectrum service in the past, you may not be eligible for new customer discounts when you sign up again.
Not available in your area	Spectrum may not be available in your area, so you may not be able to sign up again even if you cancel your service.
Technical difficulties	If you have tried to cancel your Spectrum service but you have been unsuccessful, you may need to contact Spectrum customer service for help.
Not worth it	If you are only canceling Spectrum service to save money, you may want to consider other options, such as negotiating a lower price with Spectrum or switching to a different internet provider.

Video: How To Cancel A Brighthouse / Spectrum Account

CANCELING YOUR SPECTRUM INTERNET SERVICE

Call (833) 267-6094 to begin canceling your Spectrum internet service.

The number (833) 267-6094 is not a particular retention line. It’s the number Spectrum has set aside for calls from current customers.

Fortunately, Spectrum is open 24 hours a day, seven days a week, so that you can cancel anytime. When you’re finished, call (833) 267-6094 and request that your account be disconnected.

Cancel Spectrum And Sign Up Again

You will be transferred to a retention agent who will ask you to verify your account holder/manager status by providing your name and four-digit security pin (this is on the first page of your bill).

Once you’re in the account, the representative will attempt to persuade you to stay with Spectrum like HBO max. Then, they’ll ask why you’re canceling your Spectrum internet account.

They’ll give you options like switching to a cheaper service, pausing your plan if you’re going on vacation for a few months, and eventually just giving you a $20 discount on your plan if you don’t leave.

Refuse all of these offers and request that your account be closed. They’ll start doing their job once they realize they can’t persuade you.

They’ll read out terms of service, like the requirement to return your equipment, and ask logistical questions, like when you want your account turned off. These are critical questions to which you should have answers.

After that, verbally accept the cancellation of your account and obtain a reference number to check the status of your cancellation request later. This may take some time. However, we’ve completed this process in as little as 90 minutes.

HOW DO I CANCEL SPECTRUM AND RE-SIGN UP?

Spectrum, like most businesses, does not appear to offer much to existing customers. All the lower rates are reserved for new customers to entice and retain them.

We understand that everyone wants to save money, so here’s how. And, before we begin, everything is entirely legal and above board.

1. Contact Your Spectrum Operator First

Before you take the drastic step of canceling your service, there is usually a way to avoid going through the installation and sign-up processes again.

This is by no means a foolproof method, but the fact that it works occasionally convinces us that it is worth a shot.

All you have to do is call Spectrum’s customer service and ask if they have any specific discounts available to you.

Not often, but now and then, they will gladly oblige and give you a pretty good deal right there and then. If not, don’t be concerned. There are still steps you can take that will always work.

2. Make a call to the Retention Department.

Spectrum has a dedicated team whose sole purpose is to keep Spectrum customers loyal.

These guys are pretty high up in the company so that they can give you much more than a typical customer service representative. All you have to do to reach them is dial (833) 267-6094.

After you pass, you will be presented with an automated menu from which to choose. The Retention Department is the option you’re looking for in this menu.

Just remember to have your Spectrum account number handy when you call. Then, if they don’t have any discounts to offer you, you can easily cancel your subscription on this line.

3. Provide a Reasonable Excuse for Wanting to Cancel

As we mentioned in the previous step, these customer service representatives in the Retention Department will say anything to keep you with the company.

It would help if you arrived prepared for this. These guys are fantastic at their work and can easily win if you haven’t already.

You’ll also need a compelling reason to leave their employ. You could, for example, state that you are changing jobs. Prepare your response and approach the conversation with confidence.

4. Discontinue Spectrum Voice

When speaking with Spectrum customer service, make an effort to remain assertive while avoiding being rude.

In general, being rude to customer service representatives lowers your chances of a favorable outcome.

After you’ve given your reasonable reason for leaving the service, request confirmation of your charter Spectrum cancellation, and that’s the end of it. Your service should now be terminated.

At this point, you have every right to re-register as a new customer and negotiate a lower price for the service. Then, repeat this process every year, saving a significant amount on your internet subscription.

RETURN OF SPECTRUM EQUIPMENT

When you cancel your Spectrum internet service, you must return any equipment you were renting or included in your plan.

Modems and routers are the most common types of equipment that must be returned. However, when installed, you are not required to return any remotes or cables provided with your service.

Spectrum will give you a 30-day grace period to return your equipment without penalty. If you’re quarantining due to COVID (they don’t want sick people in their stores), this window is extended to 60 days.

If you do not return your equipment, you will be charged a fee ranging from $60 to $150 for each piece of missing equipment.

Do you want to pay your Spectrum bill? This article may be helpful. We created a great guide with tips on reducing your Spectrum bill. We’ve also written guides on how to cut your Cox bill in half and your Xfinity bill in half.

WHERE SHOULD YOU SEND YOUR SPECTRUM EQUIPMENT?

You can return your Spectrum equipment to a Spectrum store, UPS, or FedEx. But, of course, there’s no way around going to the post office.

Spectrum prefers that you return your equipment to a UPS location. Spectrum’s partnership with UPS allows customers to drop off their equipment for free and have UPS return it to Spectrum mobile.

Make sure that you are going to an official UPS location. Third-party UPS stores and franchises do not use the UPS system but do use UPS branding and logos.

You can use the UPS store locator to ensure you are going to the correct location. Keep the UPS receipt in case there are any delivery issues.

Spectrum is okay with you returning your equipment via FedEx if there are no UPS stores nearby.

You cannot leave your equipment in a FedEx box. Instead, you must visit a FedEx location. The procedure for returning your equipment is identical to that of UPS.

Returning your equipment to a Spectrum store is another option. Spectrum stores accept returns, but it is not heavily promoted because the purpose of the stores is to get more people to sign up for Spectrum rather than to assist with customer support and cancellation.

A Spectrum technician can pick up your equipment at your home only if you are disabled. This option requires you to schedule a pickup appointment online or by phone.

FAQS

Can I cancel Spectrum and re-enroll?

You can cancel Spectrum and re-enroll without penalty. However, you may be unable to obtain a lower internet or TV rate because Spectrum’s new customer offers are only available to qualified customers who have not had Spectrum service in the previous 30 days.

Is it possible to reactivate Spectrum?

If you are locked out of your account, you must contact Spectrum Health App Support to have your account reactivated. In addition, you must provide the following information to verify your identity: Your given name and surname.

Is it difficult to cancel Spectrum?

When you call Spectrum, the phone tree makes it difficult to cancel because they want to keep customers moving to another Spectrum service area or looking for a bill reduction. Spectrum employees are required to run retention scripts before allowing you to cancel.

References:

https://enterprise.spectrum.com/support/faq/account/how-to-cancel-service.html

https://www.spectrum.net/support/manage-account/change-or-cancel-service