A Roku is an excellent way to stream TV shows, movies, and online videos from sites like YouTube and Netflix to a non-smart television. However, if some of the apps aren’t working, you’ll need to take a few steps to get them to work again.
When Roku Apps aren’t working properly, you should restart your Roku device by turning it off for 5 minutes and then back on. If that doesn’t work, you should uninstall and reinstall the channel. In this article, I’ll show you how to get your Roku back up and running after the apps sign out, freeze, or refuse to open.
The most common rule is that if the Roku app does not work properly, you should turn off the Roku device for 5 minutes and restart it. If the steps do not work, you should uninstall and reinstall the channel. In today’s article, we’ll look at how to get your Roku to work again when the app is signed out, frozen, or won’t open.
ROKU APPS NOT WORKING
A Roku app may suddenly stop working. When you select it, it will either become stuck on buffering, display only a black screen, or do nothing. Here’s how to make it right.
There are two things you want to do in total. First, unplug your Roku device for 5 minutes to restart it. Then check to see if it’s working properly again. If it isn’t, check to see if it’s just one channel or all of them that aren’t working.
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Then, in the settings, remove and re-add a channel. To remove and re-add a channel, follow these steps:
For Roku, a channel is the name they use for an app.
- First mouse over the channel with your remote.
- Then, on your remote, press the * button. This will bring up a menu from which you can select ‘Remove.’
- It will then ask you to enter your pin number.
- The channel will then be removed.
- To add the channel again, go to the home screen and select ‘Streaming Channels,’ which will bring up a list of all available streaming channels.
- Locate the deleted channel and select it to reinstall it.
An update may have become stuck, causing the error, and a new install can install a fresh new version of the app, resolving the previous issue. If neither of these steps resolves the issue, you should contact Roku customer service and have them assist you in getting it working again.
ROKU APPS KEEPS CLOSING/SIGNING OUT
One issue you may encounter with your Roku is that the apps keep closing or that it signs you out of your channels on a regular basis, sometimes even daily. Here’s how to make it right:
- Overall, you should restart your Roku and remove and reinstall the channels. If neither of these work, you should contact the app’s creator. For example, if it’s Netflix, you should speak with them about the problem.
- To restart your Roku, go to the settings menu and select restart, or unplug all of the cables. You will have a cable that connects to your television and another for power. This cable can be plugged into a USB port on your TV or into a power adapter and plugged into the wall. In any case, remove them all and wait 5 minutes.
- Then reconnect all of the cables and turn it back on. Now try to access the apps once more. Some claim that this is the result of a software update. When there is a software update, you will be prompted to sign in to the app again.
- This can become so irritating that you may want to delete the channel and only watch your other channels. However, this problem is fixable, and if you restart your Roku, the next step is to remove the channel and re-add it.
- Move the cursor over the app and press the * button on your Roku remote to do so. This will display a menu of options. Choose the option that says “remove this app.” Then, from the home screen, install it again via the ‘Streaming Channels’ option.
- If that doesn’t work, try locating the app’s owner and contacting their support team. Roku does not provide support for app-specific issues and has advised to follow the steps outlined above to resolve the problem. Aside from that, the app itself may be experiencing issues that are being addressed.
- Do a Google search for ‘company name support’ to contact the company that created the app and ask them how to fix it. It will also display their contact information. For example, you can look up ‘NBC support’ on Google.
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ROKU APPS KEEPS FREEZING
Some of your Roku apps may occasionally freeze and refuse to open. Although most Roku apps work fine, here’s how to fix your Roku if you encounter this issue:
- There are two steps you must take to reactivate your Roku apps. Begin by rebooting your Roku. You can do so by going to the Settings menu on the Roku home screen. You can also unplug your Roku. Allow it to cool for 5 minutes before plugging it back in and turning it on.
- After that, test your apps to see if they are still functional. If they don’t, you’ll need to uninstall and reinstall the apps. You must remove and re-add them one at a time. So, before you do that, double-check that your internet connection is operational.
If your internet connection is lost, the app will be unable to download the files it requires. Open a web browser on another device, such as Safari or Google Chrome, to verify that your Wi-Fi is operational. As an example, consider your smartphone or a laptop.
The device should be linked to the same Wi-Fi network as your Roku. If you can access the internet on another device, you should uninstall the apps that keep freezing.
To do so, navigate to your app list and hover the cursor over the app. Then, on your Roku remote, press the * button and select ‘Remove.’ The app will be deleted as a result. Then, from the main menu, reinstall the app. Under the ‘Streaming Channels’ option.
That should take care of all of the problems. However, if it is still not working, you should contact Roku support as well as the customer support team for the app’s developer.
ROKU APPS KEEPS DISCONNECTING FROM TV
To function, your Roku must be connected to both the internet and the television. This issue can be caused by a problem with your internet or the cables. Here’s how to make it right. As a rule of thumb, restart both your Roku and your wireless router.
Following that, you should ensure that your internet connection is fully operational. To do so, contact your internet service provider. If neither of these fixes the problem, there are a few other options to consider.
In the Roku settings, you can see the strength of your wireless connection. To get to it, go to Settings and then Network. This will bring up a screen with information about your signal, indicating whether it is Excellent, Good, Fair, or Poor.
If your connection is poor, it means that something is interfering with your Wi-Fi or that your Wi-Fi modem is malfunctioning. When a modem needs to be replaced, it is common for the Wi-Fi connection to disconnect frequently. Every 30 minutes, for example, or every 5 minutes.
When this happens, you should either replace it under warranty or buy a new one. Before purchasing a new one, contact your internet service provider to determine if your modem is faulty over the phone.
CONCLUSION: Roku Apps Not Working
If you’ve downloaded the Roku—Official Remote App to your phone but it doesn’t recognize or display your Roku TV, try the following troubleshooting steps to connect the app to your television.
If you’ve exhausted all troubleshooting options and are still unable to manually connect your Roku TV to the Roku app, it’s time to contact Roku for assistance. Select a support option from the Roku Support page.
FAQs on Roku Apps Issues
How do I reset my Roku apps?
By pressing the OK button on your Roku Remote, navigate to the Home menu and select Settings from the list. You’ll find a System option in the Settings menu; click the OK button to open it. Now, scroll down to the entry labeled System restart, select it, and press OK once more. Finally, from the next menu, choose Restart.
Why isn’t my Netflix app on Roku working?
Try restarting your Roku device completely. This entails shutting down the Roku streaming device completely (you may need to disconnect the power cable completely) and then restarting it. When Netflix won’t work on Roku, a simple restart usually solves the problem.
Why does my Roku keep exiting out of apps?
App crashes will undoubtedly occur if there are issues with the internet connection, such as slow or laggy internet. Apps become unresponsive while functioning normally. 2. Backdated firmware on your Roku TV may also be the source of the problem.