How To Fix Samsung TV Smart Hub Not Working? (Answered!)

The Samsung TV Smart Hub is a feature that allows users to browse the internet, download apps, discover new games, and even communicate with friends. What should you do if your Samsung TV Smart Hub stops working, keeps updating, or refuses to update at all?

You can try a few different solutions if your Samsung TV Smart Hub isn’t working, won’t update, or keeps updating. These include, among other things, resetting the Smart Hub, completing a software update, resetting the internet, and deleting unused apps to free up storage space.

How To Fix Samsung TV Smart Hub Not Working? (Won’t/Keeps Updating/Etc)
How To Fix Samsung TV Smart Hub Not Working? (Won’t/Keeps Updating/Etc)

The ability of Samsung TVs Smart Hub to search for movies, use the internet, discover new apps, and perform other advanced tasks makes it a must-have for many Samsung users. As a result, when the Smart Hub encounters issues, it can wreak havoc on the user experience. Continue reading to learn how to troubleshoot your Samsung TV Smart Hub.

Troubleshooting: Issues on Fixing Samsung TV Smart Hub Not Working

The Smart Hub is not loading or responding.Try restarting your TV. If that doesn’t work, you can try resetting the Smart Hub. To do this, press the Home button on your remote control and select Settings. Then, select Support > Self Diagnosis > Reset Smart Hub. Enter the PIN for your TV (the default PIN is 0000).
The Smart Hub is loading slowly or freezing.Try restarting your TV. If that doesn’t work, you can try updating the Smart Hub firmware. To do this, press the Home button on your remote control and select Settings. Then, select Support > Software Update. If an update is available, select Download and Install.
Some apps are not working on the Smart Hub.Try uninstalling and reinstalling the apps. If that doesn’t work, you can try clearing the app’s cache and data. To do this, press the Home button on your remote control and select Settings. Then, select Apps > Manage Apps. Select the app that is not working and select Clear Cache and Clear Data.
The Smart Hub is not connecting to the internet.Make sure that your TV is connected to the internet. You can check this by going to Settings > Network > Status. If your TV is not connected to the internet, you can try restarting your router or modem.
The Smart Hub is displaying an error message.Check the error message for more information. If you are still unable to fix the issue, you can contact Samsung customer support for help.


If you turn on your TV and discover that the Samsung Smart Hub does not appear, is not available, is not functioning properly, or the TV indicates that this function is ‘Not Supported,’ you may wonder why you ever messed with technology in the first place. This problem can be extremely frustrating, especially since the Samsung Smart Hub is the primary point from which you can access a movie, application, TV, or the internet.

If the Smart Hub on your Samsung TV isn’t showing up, isn’t available, isn’t working, or says ‘Not Supported,’ there’s a quick fix that will usually get things back up and running in a matter of minutes. Simply start a Smart Hub reset by pressing the ‘Home’ button on your remote, then go to ‘Settings,’ then ‘Support,’ then ‘Self Diagnosis,’ and finally ‘Reset Smart Hub.’

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After the reset is complete, your Samsung TV will restart automatically, and you should have full access to the Smart Hub again. If this doesn’t work the first time, many users have reported success on the second or third try. As a result, if you don’t see the restoration of your Smart Hub after the first reset, give it a few more tries.


If you find yourself in a situation where your Samsung TV’s Smart Hub needs to be updated, you will most likely immediately take the necessary steps. This is a method of keeping the system’s software up to date and ensuring that it runs smoothly. However, if you are unable to update your Smart Hub, you may encounter glitches within the hub itself. Furthermore, if the Smart Hub will not stop updating, you will have less access to the feature.

If your Samsung TV Smart Hub does not update, or continues to update repeatedly/will not stop updating once it has begun, first check your internet connection, as a poor connection can cause problems updating or an update that lasts longer than it should. You can also reset your Smart Hub, as previously mentioned, but internet issues are usually the root cause of this problem.

If neither of these solutions work, one of the oldest and simplest TV tricks is to reset the TV itself. Simply unplug the TV from its power source and leave it for 2 – 10 minutes before turning it back on, or press the power off button for 5 seconds and wait one minute before turning it back on. You can also unplug the TV from the source and wait 30 minutes before turning it back on, which will sometimes work better than the shorter time span.

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Due to its inability to connect, Samsung TV owners are sometimes unable to even get their Smart Hub to begin the updating process. This issue will usually result in some sort of message indicating that the connection is not working or that the connector will buffer indefinitely. The Smart Hub is the beating heart of your Samsung TV, and without it, the TV is nothing more than a black box above your mantle.

If your Samsung TV is not connecting to the Smart Hub, a software update may be required. To perform a full software update, go to ‘Settings’ on your TV and select ‘Support’ > from there, select ‘Software Update’ > then press ‘Update Now.” This will start the software update and should allow your TV to connect to the Smart Hub successfully.

If updating the software on your Samsung TV does not solve your connection problems, check your internet connection as previously mentioned. If your internet connection is poor, your TV may struggle to connect or may fail to connect at all. To check the status of your internet connection, go to ‘Home’ > ‘Settings’ > ‘Network’ > ‘Network Status’.


A Samsung TV must be connected to wifi/internet in order to run the Smart Hub. You will not be able to use the Smart Hub or any of its functions unless you have this. If you are having trouble connecting your Samsung Smart Hub TV to wifi/internet, you have a few options to try to get your device connected to the internet so that the Smart Hub can run.

If your Samsung Smart Hub TV isn’t connecting to Wi-Fi/internet, check to see if your device detects a Wi-Fi network. Go to Settings > General > Network > Network Settings > Wireless to do so. If you see other networks listed, it means that your TV’s wireless card is working and that the problem is most likely with your own network. The TV will not connect if it is not compatible with your network.

For instance, if you have a model that only connects to 2.4GHz networks, it will not connect to a 5GHz network. Network incompatibility can occur for Samsung TVs that are older but have been connected to a newer network, or vice versa. The user manual can help you determine which networks your Samsung TV is compatible with.

How To Fix Samsung TV Smart Hub Not Working?
How To Fix Samsung TV Smart Hub Not Working?


If you’re not having trouble connecting to the internet and are still able to run apps from your Samsung TV’s Smart Hub, you might be perplexed when your Netflix app won’t connect. Many times, the simplest solution is to simply turn off and on the TV, but if this does not resolve your issue, you can try a few other workarounds to get the application running again.

If your Samsung TV Smart Hub is unable to connect to Netflix, try reinstalling the app by long pressing on it until the option to ‘Reinstall’ appears. If that doesn’t work, try deleting unused apps to see if that frees up space and allows Netflix to run more efficiently. Finally, go to Settings > Support > Software Update > Update Now to see if a firmware update is required.

If neither of these solutions work, there is also a code that many have used and have found to get the Netflix app running smoothly again. From the Netflix home screen enter the sequence with your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.


Your Samsung TV Smart Hub will need to be updated to ensure that it has received all of the necessary software updates that are released on a regular basis. These updates are typically automatic, but if your Smart Hub is disconnecting, running slowly, or experiencing any other issues, there may be an update that did not process automatically, which means it will need to be done manually.

To update your Samsung Smart Hub via the internet, go to ‘Settings’ > ‘Support’ > ‘Software Update’ > and then ‘Update Now.’ You can also update them automatically while watching TV by going to ‘Settings’ > ‘Support’ > ‘Software Update’ > ‘Auto Update.’ The update will go through and be applied the next time you turn on your TV.

If you believe you need an update but can’t find one, it’s because your TV has already been updated with the most recent software and there’s no need for another. This will appear after selecting ‘Software Update,’ and a message will appear that says “No Update Available” or simply “None.”

Samsung TV Smart Hub Not Working
Samsung TV Smart Hub Not Working


When the Samsung Smart Hub apps stop working, you can troubleshoot the problem in a variety of ways. You can restart Smart Hub by resetting it. Another option is to update the software on your Samsung Smart TV or to check your internet connection. If that doesn’t work, you can restore the device’s settings by performing a factory reset.

If the app on your Samsung Smart TV isn’t working, first check to see if it’s an update issue. Many problems are caused by out-of-date software. If you don’t want to download a new version, simply uninstall and reinstall the app. If this solution does not work, the Smart Hub should be reset.

Frequently Asked Questions

Why is my Samsung Smart Hub not working?There are a few reasons why your Samsung Smart Hub might not be working. Here are some of the most common reasons:
* Your TV might not be connected to the internet.
* There might be a problem with your TV’s software.
* There might be a problem with a specific app.
* Your TV might be in power saving mode.

How do I reset my Samsung Hub?

Disconnect and reconnect the power cable from the hub. Next, insert a small tool into the hub’s RESET button, which is located on the hub’s back. When the front LED goes dark, remove the tool. When the hub is ready for setup, the LED will reboot and blink red and green.

How do I bring my Samsung Smart Hub up to date?

Navigate to Settings and then Support on your TV’s remote. Select Software Update, followed by Update Now. Your TV will receive new updates that will be downloaded and installed. Updates usually take a few minutes; please do not turn off the television until the update is finished.

What happens if you reset your Smart Hub on Samsung TV?

If your Smart Hub is still giving you problems, you can perform a factory reset. All Smart Hub settings will be reset to factory defaults, and all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub apps will be erased.


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