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What is the Xfinity phone number for Customer Service? If you’re looking for a phone number for the customer service department, you’ve come to the right place.

We’re here to help answer any questions you may have about using the Xfinity Phone number for Customer Service.

Xfinity phone number for Customer Service
Xfinity phone number for Customer Service

General Customer Service number for Xfinity Comcast

1-800-934-6489 or 1-800-XFINITY

This is the number to call if you have a question or problem with Comcast. You can also use this number to get help from customer service representatives if you’re having trouble with your bill, or if you need an appointment for any reason.

Customer Service number for Billing on Xfinity Comcast

You can use this number to pay your bill or change your plan. If you want to add services, call 1-800-XFINITY selection option #2 and speak with a representative who will help you make the changes.

This number is available 24/7, so it’s easy for customers in need of customer service during business hours (9am–6pm ET).

Customer Service number for Xfinity
Customer Service number for Xfinity

Business customer Service Number for Xfinity

If you’re a business customer and want to speak with a representative, this is the number you should call.

If your bill is wrong or if there’s been an issue with your service, this is the number to call. (800) 391-3000

How to call Xfinity Customer Service? (step by step)

Call Comcast at 1-800-934-6489 or 1-800-XFINITY Phone Number

  • Press 2 for customer service.
  • Press 1 for billing.
  • Press 3 for tech support.
  • Press 4 for sales,
  • Press 5 if you want to see a list of other Comcast phone numbers.
  • At this point, you can choose which product line you’d like to speak with an agent about (if there are any) and then press 6 or 7 based on your needs.*If it’s not clear whether the number listed above is the best option or not, feel free to call us at 1 (800) 266-2278 and we’ll help out!
Xfinity Customer Service
Xfinity Customer Service


We hope that this article has helped you understand how to contact Xfinity Comcast for customer service issues. If you have any additional questions or concerns, please feel free to contact us at 1-800-XFINITY . We look forward to helping!

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Xfinity Service Problems

You will find helpful information for troubleshooting TV pictures or signal quality issues at If the problem does not clear up, please chat with us at or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue.

We will try to resolve any complaints you have concerning the quality of our signals promptly and efficiently. We will respond to your report of a service interruption no later than 24 hours after you notify us, except in extraordinary circumstances or where conditions are beyond our control. We will respond to your report of other service problems no later than the next business day after you notify us.

We may need access to your home in order to correct a service-related issue. If a service call is required it will be scheduled at a time convenient to you. If you are dissatisfied with our resolution of your service problem, you may contact your local franchising authority to discuss the problem with your service.

If your local franchise authority information is not listed on your bill, please call us at 1-800-XFINITY for the name and address of your local franchising authority.

Service or Billing Complaints

Information regarding your Xfinity services and billing is available through My Account at You also may download the Xfinity My Account app to your smartphone or another device for quick access to up-to-date information on your account.

If you have a complaint regarding your Xfinity TV service or your bill, you will find information on contacting us through chat or by phone at Also, you can visit us at one of our Xfinity store locations.

Visit to find the Xfinity store closest to you. If you wish to write your comments, your letter should be addressed to us at the local address listed on the How To Reach Us insert.

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We will try to resolve your complaint promptly. If you are dissatisfied with our resolution of your complaint, or we are unable to resolve your complaint, you may contact your local franchising authority to discuss your complaint.

If your local franchise authority information is not listed on your bill, please call us at 1-800-XFINITY for the name and address of your local franchising authority.

If you have a complaint regarding closed captioning, please email us at [email protected] or call us at 1-855-270-0379.


Please visit before you move. This is the best way for us to arrange for your service to be disconnected and to schedule an installation at your new home, if your new home is in our service area.

Equipment Compatibility

Xfinity TV service is encrypted and requires a TV Box, TV Adapter, CableCARD, or other navigation device compatible with our system for each television you wish to use with our service.

You may not be able to use special features or functions of your television, VCR or DVD player/recorder with Xfinity TV service. Some of these problems may be resolved by using signal splitters and/or other supplemental equipment that can be purchased from us or at electronic stores.

Please call us if you want to discuss the type of special equipment needed to resolve individual compatibility problems or if you have any questions regarding other equipment compatibility issues.

If you have a TiVo digital cable-ready DVR, you can access switched digital video services by obtaining a “tuning adapter” device. Suppose you have a TiVo DVR or other digital cable-ready devices. In that case, you will need a TV Box, TV Adapter, or CableCARD from us to access switched digital video and other two-way cable services.

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Upon your request, we will provide you with the technical parameters necessary for a navigation device rented or acquired from retail outlets to operate with our system. Because of the need to protect our Xfinity TV service, we will not authorize using a navigation device that does not conform to all required signal security specifications.

For information regarding other navigation devices, please go to

Remote Control Units

If you rent a TV Box or TV Adapter from us we will provide a compatible remote control. Also, you may purchase compatible remotes at local electronic stores or other retail outlets.

A representative list of compatible remote control models currently available from local retailers includes: Philips PHL PMDVR8, RCA RCR612, and Sony RM-V202. A list of additional compatible remotes may be obtained from your local Xfinity store.

Although these remote control units are compatible with the TV Box or TV Adapter that we currently offer, these remotes may not be functional if we change the type of TV Box or TV Adapter we rent.

Please contact us if you have any questions regarding whether a particular remote control unit would be compatible with our equipment.

Service Changes and Installation

Standard installations are generally completed within 7 business days. If you change the services you receive, you may be subject to an installation or change of service charge.

You may obtain additional information about our current services, fees and prices online at or by calling us at 1-800-XFINITY.

Recent and Upcoming Programming Changes

Information on recent  and upcoming programming changes can be found at or by calling 866-216-8634.

Other Information

For those of our customers receiving service through commercial accounts, bulk rate arrangements or similar arrangements, some of the policies, procedures and services herein may not apply.

Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.

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