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Fix TV no sound 1

How To Fix Fios TV Guide Not Working? If your Verizon FiOS TV Guide is no longer working, please see our updated 2022 guide on how to fix it. Verizon FiOS offers fiber-optic TV service that is known for its speed and dependability. You can’t go wrong with FiOS, especially when you get so many great features like the ability to personalize your TV channels.

Aside from that, the FiOS TV guide is essential for users who want to keep track of the upcoming programs on their favorite channels. I am someone who enjoys keeping track of the programs that are scheduled to air on my favorite channels.

FIOS Guide Not Working: How To Troubleshoot in Seconds
FIOS Guide Not Working: How To Troubleshoot in Seconds

When I was trying to check out all of the channels for which I was paying a subscription, my FiOS TV Guide simply stopped working. This was just as aggravating as the time my Fios Remote refused to change channels.

I realized that this problem could arise elsewhere as well. This prompted me to look through a slew of online fixes before arriving at a well-informed solution. I decided to write a detailed article about why your FiOS TV Guide stopped working and how to fix it.

If the FIOS TV Guide isn’t working, restart your set-top box. If that doesn’t work, turn off the FIOS router, wait 30 seconds, and then restart it.

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If your FiOS TV Guide is not functioning properly, it might be because the device isn’t getting stable reception.  It can also be because of:

  • A weak internet connection. 
  • Damaged or loose cables.
  • Bugs in your TV, Set Top Box or router.
  • Technical issue from Verizon’s side.

Keep in mind that even if you are not using the internet, you must have the router turned on. Otherwise, your television will not work properly.

Also, ensure that the internet connection has a minimum broadband speed of 2 Mbps. Some bugs can be resolved by simply restarting or rebooting your device, set-top box, or router. Others require Verizon’s technical assistance.


1. Restart The Set-Top Box

Learn how to reset the FiOS set-top box to resolve minor issues. This is also the best way to troubleshoot any problems that may arise. The TV box’s memory occasionally stores a chunk of temporary data, resulting in an unresponsive guide.

Resetting it will automatically delete all of these cache files, resolving the issue you’re having. To begin, disconnect the power cord from your TV box.

After 10 seconds, reconnect it to the wall socket and turn it on. When the LED lights appear, turn on the device and check to see if the guide has resumed operation.

2. Check Connections

In order to use the FiOS TV service, the user must have a proper cable connection. At first glance, the coaxial cable appears to be unmoved. Even if it appears to be tight and perfectly compact, it is most likely not.

As a result, when such problems arise, users should reseat their coaxial cable connections. It is best to unplug all cables and wires and wait at least ten minutes before reconnecting them.

You should tighten them to ensure a secure connection between your TV and FiOS TV box. This must be done for all connections on your receiver. As a result, the FiOS TV guide will be back up and running again!

FIOS Guide Not Working: How To Fix
FIOS Guide Not Working: How To Fix


3. Check Input or TV source

It’s a good idea to start with your TV before moving on to more complicated technical steps. When the guide stops working, it’s possible that the input or source is to blame. As a result, check the source of your television and make sure you’re on the correct input.

You can do it quickly with the FiOS TV remote control. To begin, press the Input or Source button on the remote. Now, locate the HDMI port to which your receiver is connected and confirm that the input is on the correct port. When everything is finished and taken care of, the guide should resume its function.

4. Internet Connection Problems

There are a variety of causes for the FiOS TV guide to misbehave. One of them is a sluggish or unreliable internet connection. Perhaps there are too many devices connected to the internet, resulting in bandwidth competition.

It is recommended that any devices that are not in use at the time be disconnected from the internet. While you’re at it, restart the network gateway to give it a clean start. Remove the power cords and all additional cables, then reconnect them after at least 2 minutes to reboot the gateway.

It will help to restore the peak performance of the internet. A good internet connection might just do the trick and end up being the solution.

5. Allow It Time

Some people don’t realize that when they turn on their set-top boxes, it will take some time before everything is back up and running. If the receiver has been turned off and the guide no longer works, it is most likely still loading information.

As a result, you may see an on-screen message stating that there is no data or information available. This is typical for a newly activated receiver, and loading guide information can take up to 30 minutes.

How To Fix Fios TV Guide Not Working?
How To Fix Fios TV Guide Not Working?


The next step is to see if the service is unavailable for any reason. If you can’t access the FiOS TV guide, there’s a good chance there’s a problem on their end. This occurs as a result of a server maintenance issue or a service update.

There are two simple methods for checking for a Verizon service outage. The first is available on the company’s website. Visit their status checking page, fill out the required fields, and allow the system to initialize.

You will be notified if there is a power outage in your area. Alternatively, you can reach out to the Verizon team during business hours for more information.


When you’ve completed the process and are still unable to access channels, contacting customer support is the best course of action. If this is the case, contact Verizon FiOS immediately and explain your situation.

Also, notify customer support that you have completed the troubleshooting steps outlined here so that they can assist you in finding a suitable solution more quickly.

CONCLUSION on Fios TV Guide Not Working

There may be planned maintenance that affects your TV Guide from time to time. Certain weather conditions can also have a temporary impact on it. As a result, make sure to check the channel availability in your area.

After a retune, it may take 5-10 minutes for the program information to take effect. As a result, wait a few minutes for the Guide to begin working. If you want to see what else is available on the market, remember to return your Fios equipment to avoid cancellation fees.

It can be aggravating and inconvenient to discover that the FiOS channel guide is not working. This usually means no more watching TV until the problem is completely resolved.

The methods outlined in this article can assist you in dealing with the problem in a comprehensive manner. The beauty of it is that they are simple, and you don’t need to be a tech whiz to use them.

Verizon Fios TV Guide Not Workling
Verizon Fios TV Guide Not Workling

Frequently Asked Questions

Why is Verizon FIOS TV not working?

If your TV displays No Signal, you may need to manually reset your Fios box. … To do so, restart the TV box and the router, and unplug the power cords from the back of your TV box and the router. After unplugging it, wait a few minutes for it to completely reset before plugging it back in.

Why isn’t TV Guide working?

If you’re having trouble with the guide, make sure you’re connected to the internet and have at least a 2Mbps broadband speed. Close the app completely and relaunch it. Check the Google Play Store for Android or the App Store for iOS to see if an updated version of the app is available.

How do I fix my TV Guide?

Check that your remote control is set to the correct source mode. Press the CBL button on your remote control, followed by the Guide or Menu button. Check to see if the guide works on both standard and HD digital channels if you have an HD receiver.

Why is my Fios guide moving so slowly?

Re: Channel guide takes a long time to load. Check that things like interactive TV, recommendations, and promotions are turned off. These, and possibly other factors, significantly slow down the guide. Also, if you previously had them turned off, double-check. It is known that new firmware can reset them.

Why did Verizon Fios change the guide?

Verizon’s Fios Guide is getting a new look! We’re updating the guide to make it easier to use, customize, and find your content faster.

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