How To Fix Verizon Fios Remote Not Working? (6 Ways!)

Verizon’s latest Fios TV remotes are smaller in size and packed with incredible features.

I recently purchased a Fios TV package and was very pleased with its functionality and operability until a few days ago, when my remote suddenly stopped working.

Because I wasn’t sure what the problem could have been, I went on the internet to figure out what I was dealing with and the best solution. It turns out that many people are experiencing similar problems with their Fios TV remote controls.

Many factors, such as low batteries or infrared interference, can contribute to the problem. However, narrowing down to the issue at hand will be difficult because you will most likely have to use the hit-and-miss method.

As a result, in order to facilitate the process and assist you in determining the most appropriate and viable solution, I have written this article outlining all of the potential issues and their solutions.

If your Verizon Fios TV remote isn’t working, restart the box and replace the remote batteries. If it still doesn’t work, check for signal obstructions or interferences. If not, you may need to reset the set-top box and reprogram the remote.

Troubleshooting: Issues on Fixing Verizon Fios Remote Not Working

Issue	Solution
Dead batteries	Replace the batteries in the remote.
Incorrect device code	Program the remote to the correct device.
Signal obstruction	Remove any objects that may be blocking the signal between the remote and the receiver.
Firmware update	Update the firmware on the remote or receiver.
Damaged remote	If the remote is damaged, you may need to replace it.

REASONS FOR FIOS REMOTE NOT WORKING

There could be several reasons why your Fios TV remote isn’t working. Because the remote must be programmed to the set-top box, a variety of technical issues may arise, preventing the remote from functioning properly.

The most common problems are:

1. Drain Batteries

Even if you only recently began using the remote control, the batteries may be completely depleted. There could be a problem with the batteries you used, or the remote may have drained the batteries faster than usual for some reason.

2. Programming Issue

To function properly, each remote must be programmed with a set-top box. If the remote isn’t working and the batteries are brand new, there could be a problem with the programming. You may need to reprogram the remote.

3. Obstacles

Another common problem is that you are attempting to operate the set-top box remotely from an area where obstacles are interfering with the signal. Another possibility is that you are not in the direct line of sight of the set-top box.

Because Fios TV remotes use infrared technology, you must ensure that there are no obstacles in your path and that you are in the device’s line of sight.

TROUBLESHOOT AND FIX VERIZON FIOS REMOTE NOT WORKING:

1. REBOOT FIOS BOX

If your remote stops working, the first thing you should do is restart your Fios set-top box. Rebooting the system is a simple process. Simply unplug the device from the power source and wait a few minutes.

After waiting, reconnect the power supply and wait a few seconds for the device to reboot. The remote will most likely have streamlined and begun working after the system has rebooted.

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2. REPLACE BATTERIES

It’s possible that the system isn’t responding to the remote because it’s broken. As a result, before concluding that the remote is defective, check the batteries in the remote. Replace the batteries if necessary. The remote may begin to function.

Most people ignore the fact that batteries may need to be replaced because they replaced them only a few weeks ago. However, if you used cheap batteries, they may have drained faster than you expected.

As a result, when replacing batteries, try to use higher-end cells that will provide smooth functionality for at least eight to ten months.

3. DEVICE NOT ACTIVE

Another possibility is that the device is inactive. The set-top box occasionally displays data on the LCD, but it is not functional. As a result, if you see random channel numbers on the device but it is not responding to the remote, it is possible that it has been turned off.

Try turning it on with the device’s power button or the remote. Furthermore, there is a chance that the remote was not properly linked, in which case you will need to re-link it.

For this, follow these steps:

1. On the remote, press the Menu button.
2. Select Customer Support from the drop-down menu.
3. Launch Home Agent.
4. Choose Program Remote.
5. To link the remote, follow the instructions that appear on the screen.

4. SIGNAL OBSTRUCTIONS

The Fios TV remote, like other remotes, communicates with the receiver via a small near-infrared light. There are some materials that allow IR to pass through. However, in terms of wavelength, near-IR is very similar to visible red light.

As a result, if there is an opaque obstacle, particularly a metallic object, the signals will not reach the set-top box. I attempted to use the remote by putting obstacles in the way such as aluminum foil, a plastic sheet, a chain, and other objects.

The remote could only send signals through the toilet paper, but if there were any other obstacles, the signal was not picked up by the set-top box. To resolve this issue, try removing any obstacles that may be obstructing the remote’s signals.

5. RESET FIOS BOX

If you can’t figure out why your remote isn’t working, your Fios box may need to be reset. Follow these steps to reset your Fios box:

1. Unplug the power cord for 15 seconds, then plug it back in.
2. Wait until the time details appear on the LCD of the set-top box.
3. Turn on the device.
4. The updates to the Interactive Media Guide will begin in a few minutes.

If you are still experiencing the same issue, you may need to re-initialize the set-top box.

6. RESET AND REPROGRAM THE REMOTE

If the remote is still not working, you may need to Reset your Fios Remote and reprogram it to work with the set-top box. Fios TV comes with three different types of remote controls, each with its own programming method.

The programming details can be found in the manual. However, for your convenience, I’ve included a step-by-step guide to programming a remote control for a Fios TV Box.

Programming the Verizon P265

This method involves manually searching for the TV code.

To program your Verizon P265 remote, follow these steps:

1. Check that the remote’s batteries are fresh and that the set-top box is turned on.
2. Press the OK and Fios TV buttons on the remote simultaneously for 5 seconds.
3. At the same time, release the buttons.
4. Keep pressing the play button until the Live TV turns off.
5. Release the button as soon as the screen goes blank.
6. When the device is testing a new TV code, the LED light on the remote blinks.
7. To program the remote, the system will test each TV code one by one.

It might take more time than usual, hence, be patient. You can use the Ch+ and Ch- buttons to go forward or backward one TV code at a time. You could also use the Complete Guide on Verizon Fios Remote Codes.

Programming the Verizon P283

This method involves manually searching for the TV code.

To program your Verizon P265 remote, follow these steps:

1. Check that the remote’s batteries are fresh and that the set-top box is turned on.
2. Press the OK and Fios TV buttons on the remote simultaneously for 5 seconds.
3. At the same time, release the buttons.
4. Keep pressing the play button until the Live TV turns off.
5. Release the button as soon as the screen goes blank.
6. When the device is testing a new TV code, the LED light on the remote blinks.
7. To program the remote, the system will test each TV code one by one.

CONCLUSION

Assume you’ve tried and tested all of the methods described in this article. However, if none of these have worked for you, it is likely that the remote you are using is incompatible with the system.

To reach a conclusion, you may need to test another remote with the system or contact customer service for a compatibility issue. If there is a problem with the system and the remote is incompatible or defective, download and install the Fios app from the App Store or Play Store and connect it to the device.

If the remote app connects and works properly, the problem is most likely with the remote control you’re using. Another possibility is that the television’s settings were inadvertently changed. Using the remote, your television channel is pre-programmed to 3 or 4 and is currently set to the input mode you are attempting to control.

Frequently Asked Questions

Question	Answer
Why is my Verizon remote not working?	There are a few reasons why your Verizon remote might not be working. Here are some of the most common causes: Low batteries. The first thing you should check is the batteries in your remote. If they’re low, replace them and see if that fixes the problem. Signal obstructions. The Verizon remote uses infrared light to communicate with your TV and set-top box. If there are any objects blocking the line of sight between the remote and the devices, it won’t be able to work. Remote not paired. If your remote is not paired with your TV or set-top box, it won’t be able to control them. To pair the remote, follow the instructions in your user manual. Remote is damaged. If your remote is damaged, it might not work properly. If you’ve checked all of the above and your remote is still not working, you might need to replace it.
How do I reset my Verizon remote control?	To reset your Verizon remote control, press and hold the OK and FiOS TV buttons at the same time. Release both buttons and the red light on the remote will blink twice and stay on. This will reset the remote to its factory settings.
How do I pair my Verizon remote to my TV?	To pair your Verizon remote to your TV, follow these steps: 1. Turn on your TV and set-top box. 2. Point the remote at your TV. 3. Press and hold the TV button for 3 seconds. 4. The LED on the remote will flash blue. 5. Press the Power button on the remote. 6. The LED on the remote will turn solid blue. This indicates that the remote is paired with your TV.

References:

• Fios Remote Not Working? Here’s How to Fix it! – Spacehop
• Why My Fios Remote Not Working? | 6 Ways to Fix It! – ElectricalGang
• Fios Remote Not Working: How To Fix In Minutes – Robot Powered Home