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How to fix the Wireless Customer Is Not Available? In today’s modern world, most of us feel the need to connect 24 hours a day, seven days a week.

With the pandemic, there is an even greater need to reach out and connect with people you can’t see in person. In practice, more and more of us are becoming aware of our utter reliance on our smartphones.

The Wireless Customer You Are Calling Is Not Available: How To Fix
The Wireless Customer You Are Calling Is Not Available: How To Fix

We keep track of our business dealings with them, they amuse us, and we rely on them to keep in touch with friends and family. It’s no surprise, then, that when something goes wrong, we can feel a little lost. It can feel liberating to be disconnected for the first time.

However, once the honeymoon period has worn off, it can quickly become a nuisance. One of the most vexing sounds for us is “the wireless customer you are calling is not available.” So, if you keep getting this message whenever you try to call someone, we’re here to help.

As a result, if you want to learn how to solve this problem on your own, you’ve come to the right place. Continue reading to find out how it’s done. “The Wireless Customer Is Not Available” indicates that the person you’re attempting to contact cannot be reached or is not available to take calls.

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This could indicate that the recipient’s mobile service is down or that a software bug on your phone prevented the message from being delivered.


When you try to call someone and expect them to answer, but instead hear, “The Wireless Customer Is Not Available,” it can bring whatever you’re doing to a halt. This message, however, indicates that your mobile service is unable to contact the person you’ve dialed.

This can occur if the call recipient is in an area with no cell coverage. If you know they are in a coverage area, it is likely that they have blocked your number or that their phone operator is experiencing an outage.

Problems with your phone and the recipient’s phone can also cause this message to play. Now that you understand what this message means and why it may have occurred to you, you can begin troubleshooting it.


Before we get into how to resolve this issue so that you no longer receive this warning message, we should probably explain what is causing it in the first place. The good news is that if you receive this message, the problem isn’t on your end.

This, however, means that you are still unable to contact the person you were attempting to contact. So, the first step is to make contact with this person and inform them that there is a problem. Until then, there is nothing you can do to help solve the problem.

You may have noticed that no one can reach you and that they all receive the same error message. If this is the case, there are several possibilities for what is causing the issue.

So, regardless of which side of the issue you’ve found yourself on, this is what you’ll need to do to get to the bottom of it. Simply go through the list of suggestions below, one by one.

Most of you will most likely benefit from the first solution. If not, the remaining tips will cover all other bases. So, without further ado, let us get started.

1. The Power May be Off

More often than not, the cause of the dreaded error message can be traced back to the most basic of causes: a lack of power.

It’s possible that the other person forgot to charge their phone before leaving the house. Or they could have dropped the phone and slightly dislodged the battery.

Another possibility is that they purposefully turned off their phone for a short period of time. After all, it’s nice to take a break from being available to everyone all the time.

In this case, if they do not have voicemail set up on their phone, you may hear a generic message indicating that they are unavailable. Of course, we’re referring to the “wireless customer you’re calling is unavailable” message.

The Wireless Customer You Are Calling Is Not Available: 4 Fixes
The Wireless Customer You Are Calling Is Not Available: 4 Fixes

Unfortunately, if this is the case, there is nothing you can do to alert them to your call until they turn the phone back on. You truly have no choice but to leave a message by other means.

In this case, we recommend sending a simple message informing them that you attempted to contact them but were unable to do so – just in case the problem is more serious than anticipated.


2. The Other Person has No Coverage

As we are all well aware, signal blackspots will exist regardless of where you live. This can happen even in the suburbs for some of us. However, in most cases, we will only hear this message after the other person has gone traveling or walking in the forest.

Again, there isn’t much you can do to reach this person until they return to an area where they can receive a signal. This can take only a few minutes in some cases. In some cases, this could take several days. It is dependent on where that person lives and their habits.

For example, if they are frequent hikers, this issue may occur more frequently and they may be in the dark for a longer period of time.

3. One of You May Have Blocked the Other

This error message may appear in rare cases when one of you has blocked the other. If this is the case, don’t be too concerned. Accidents occur when an unlocked phone is in a pocket. You could unintentionally block someone, start playing music, call your mother-in-law, and so on.

Regardless, if you are blocked, either accidentally or on purpose, you will receive the same error message as if they had turned off their phone.

The problem is that you won’t be able to contact them to find out what happened. In these cases, it is probably best to find out what happened through a third party. There could be a major misunderstanding going on here.

In that case, it is best not to add any unnecessary fuel to the fire. However, in some cases, neither of you may have blocked the other. On rare occasions, the problem may be with your carrier or theirs. A simple call to their customer service number should quickly resolve the situation.

The Wireless Customer Is Not Available: How To Fix
The Wireless Customer Is Not Available: How To Fix

4. If None of the Above, Contact Support/Customer Care

If none of the above suggestions are the cause of your connection problems, there is unfortunately little you can do from here. One last thing you can do to confirm the source of the problem is to call various numbers.

Then, if you get the same message when you call every number, you’ll know the problem is definitely on your end. At this point, the only thing left to do is call your carrier and explain that you receive the error message whenever you attempt to dial any number.


If none of these troubleshooting steps work, please contact your phone provider’s customer service. Because of the file they have on you, they can help you with any coverage or other service-related issues more accurately. Tell them about your problem, and support will point you in the direction of additional fixes that you can try.

CONCLUSION on “the Wireless Customer Is Not Available”

Unfortunately, these are the only plausible explanations for why you are receiving this message. Worse, it can be difficult to determine which reason applies to your specific situation.

In most cases, the cause is relatively innocuous and will resolve itself quickly. In some cases, you may need to contact your service provider to resolve the problem. Regardless, we hope this article assists you in contacting whoever you were attempting to contact.

If you have Verizon, you can use their online messaging service to send messages to the recipient if they are not responding. Log in to your Verizon account and activate the online messaging service to begin sending messages online. If you receive a “Message Not Sent: Invalid Destination Address” error when sending a message, you can try adding more credit to your account or refrain from using short code messages.

Fix The Wireless Customer Is Not Available
Fix The Wireless Customer Is Not Available

Frequently Asked Questions

Does failed text mean blocked?

In most cases, a failed text does not automatically imply that you have been blocked. It’s possible that your operator is having trouble sending the message, or that your phone encountered a software bug that prevented it from sending the message.

When you are blocked, how many times does your phone ring?

If you hear a single ring and the call goes to voicemail, the recipient of the call may have blocked you. If it rings for a few seconds and then goes to voicemail, the recipient may have missed the call.

How can I text someone who blocked my number?

The only way to text someone who has blocked you is to use another texting or social media service that the recipient is using. To contact them, use their messaging feature. You can try sending them an e-mail if you know their e-mail address.

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