How to Fix 228 Not Allowed On Verizon? (4 Easy Ways)

Despite the fact that Verizon has built a reputation for being a very reliable service, no service is completely free of problems. After scouring the internet for the types of issues that loyal Verizon customers are experiencing, one appears to be far more prevalent than others.

Of course, we’re referring to the one in which the phone refuses to recognize the *228 code. Naturally, this will not suffice because this area code is used to update the PRL – the Preferred Roaming List. It is also the one that is used to turn on devices. When this fails, it can bring everything to a screeching halt.

228 Not Allowed On Verizon: How To Troubleshoot In Second?
228 Not Allowed On Verizon: How To Troubleshoot In Second?

Given that this can be a major inconvenience, we decided to investigate the issue and see what we could do about it. We did discover, however, that this error appears to be limited to a small number of devices. It does not appear to be a problem that anyone can have.

Furthermore, there appear to be two distinct ways in which this error will manifest itself. Some of you will receive an error code that says something along the lines of “this number is not allowed.” Others will simply receive a message stating that the code is incorrect.

Regardless of which one you receive, we have created a troubleshooting guide to assist you in getting to the bottom of it. None of these suggestions will necessitate a high level of technical knowledge.

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Don’t worry if you don’t have a lot of experience. We will not ask you to disassemble anything or do anything that could jeopardize the integrity of your device. With that out of the way, let’s get started.


What exactly is *228? *228 is a code used to update the PRL, or Preferred Roaming List, as well as to activate other devices. However, some Verizon customers frequently complain about their inability to dial the *228 code from any particular device.

It may also display an error message stating that the number is now permitted. It also returns a message indicating that the code is incorrect. If you are experiencing any of these problems, you should consider troubleshooting.


1. Check For Updates On The Phone

There are a slew of problems that can arise if the software on your devices isn’t regularly upgraded and updated. In most cases, your phone will handle this automatically, but these automatic updates can be turned off on purpose or by accident.

As a result, one of these updates could easily be to blame for the failure of this critical function. In fact, the entire reason the code isn’t working could be attributed to technological evolution.

This means that, prior to the introduction of 4G LTE services, it was necessary to enter a code into the phone in order to update the preferred roaming list. However, if you use 4G LTE services, this is no longer the case. With 4G LTE services, the SIM card will now handle all of these settings for you automatically.

Having said that, there is still a chance that this feature will not function properly. For some reason, your SIM may be having difficulty updating and activating these settings. So, here’s how to get around it and get things working again.

You must turn off the phone to force a restart. After you’ve done that, we recommend taking the SIM card out for 5 to 10 minutes. After this time has passed, carefully replace the SIM card and restart the phone. After you’ve completed all of this, you should notice that the PRL settings on your phone have been updated.

In addition, some of the most popular 4G LTE phones are as follows: Apple iPhone 8 Plus, Apple iPhone XS, Apple iPhone XR, Samsung Galaxy S9+, Samsung Galaxy S10, Samsung Galaxy S9, Samsung Galaxy Note 10, One Plus 6T, LG G6, and the Google Pixel 3.

Verizon *228 Not Working
Verizon *228 Not Working


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2. Check That You Are Dialing The Code While You Have Service

If you have a 4G LTE-enabled device and are still experiencing the same issue, it’s possible that you simply don’t have enough coverage at the moment.

Always double-check that you have enough service before attempting to access functions like these. If you have a weak or no signal, the service will simply not work.

3. Get In Touch With Customer Support

If you’ve tried all of the suggestions above and have had no success, we’re afraid there’s nothing else you can do. At this point, the only logical course of action left is to contact customer service. We’ve dealt with them before and found them to be well-informed, professional, and helpful.

So, while you’re on the phone with them, tell them what you’re trying to do and what you’ve already tried. They will be able to narrow down the source of the problem much faster this way.

In some cases, they may be able to resolve the problem over the phone. When the problem is more severe, they may direct you to one of their sales offices, where they will repair or replace the phone.

4. Contact Support

If you are still unable to dial the code, your problem may need to be escalated to customer service. Contact Verizon and let them know you’re having trouble updating your Preferred Roaming List.

If you can’t update the list remotely, they can, and if there are any further problems, they can escalate the situation.


To perform the recommended update, dial 228 from your Verizon Wireless phone . To update your phone service’s roaming capabilities, follow the voice prompts and select option No. 2.

When the 228 update is finished, you will hear a confirmation message and see a confirmation on your phone’s screen.

228 Not Allowed On Verizon
228 Not Allowed On Verizon


The *228 procedure modifies Verizon’s “Preferred Roaming List,” which is a set of instructions about your service’s roaming capabilities.


The roaming capability of your phone is the “hand off” process between different wireless service areas. Roaming allows you to keep your phone connected even if you leave the geographical coverage of your home service area. Verizon’s Preferred Roaming List is the software that manages your phone’s roaming.


According to Verizon, there are several advantages to receiving regular *228 updates. Longer battery life, fewer dropped calls, clearer connections, and greater geographical coverage are among them.


If you resorted to updating your PRL after receiving an all circuits busy message from Verizon, try calling other numbers and restarting your phone. Verizon is gradually phasing out their 3G networks, and by the end of the year, they plan to completely discontinue their 3G services.

They stopped activating phones on their 3G network in 2018, so upgrading to 4G or the most recent 5G networks is the best thing you can do right now.

On Verizon, it is quite common to encounter issues such as ‘*228 this number is not allowed.’ However, by following the proper procedure, you can easily resolve it. The methods mentioned above are extremely effective in delivering the desired results in problem-solving. You can use those steps whenever you have a problem.

228 Verizon Update
228 Verizon Update

Frequently Asked Questions

Does * 228 still work for Verizon?

Verizon advises its wireless phone customers to perform a 228 update every three months or whenever they change price plans. Verizon’s system uses the 228 procedure to update the “Preferred Roaming List.”

How can I re-establish my Verizon phone signal?

To manually update the towers on your phone, turn it off and remove the SIM card. Wait a second. Replace the SIM card and power on your phone. Your phone will update to the nearest towers automatically.

What does it mean when you call a Verizon phone and it says there are restrictions on this line?

When the Service Validity has expired, this appears to be an incoming block (usually on a Prepaid connection). Request that your boyfriend recharge / top up / add credits, and the message should be removed automatically.

What is Verizon’s phone number for tower updates?

Update on Verizon Tower. Alternatively, dial “*288” and, when prompted, select “2.” This causes your phone to connect to local Verizon towers, which can take up to two minutes.

How do I reset my cell phone towers?

Go to Settings > General > Reset > Reset Network Settings on Android. After you confirm your selection, your phone will restart. Just remember to reconnect your phone to the Wi-Fi networks at home and at work.

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