I had a Verizon cable box in my home for many years and wanted to change to a different cable provider. My FiOS setup had many issues, such as the remote not changing channels, the remote not changing volume, and the FiOS Guide not working. I’d determined it wasn’t worth the trouble.
If you don’t follow the Verizon Equipment return process, you’ll be charged an extra $200 in fees and penalties. We can help you get your equipment back safely and without incurring any additional fees if you follow this short guide.
So I contacted Verizon to return the cable box, and they provided me with a rather complicated set of instructions. Finally, it took me days just to get the box to a Verizon store and get rid of it. Verizon is well-known for having stringent return and refund policies.
You must follow their procedure to the letter in order for them to accept the return, and if you are late, you will be fined.
So, before you decide to cancel your Verizon Fios service, you should thoroughly understand the return-related procedure. Following cancellation, you must return all Verizon FiOS equipment in their original boxes within 30 days.
VERIZON EQUIPMENT RETURN: EVERYTHING YOU NEED TO KNOW
After attaching a shipping label to the box, you can either ship it directly to Verizon or return it to a Verizon store near you. I’ve also gone over what happens if you don’t return your FiOS equipment in full.
1. CANCELING YOUR FIOS CONNECTION
There may be times when you decide to cancel your Fios TV service because you want to use a different company’s service, you are relocating, or you will be away from your home/office for an extended period of time.
In such cases, you can cancel the service by calling Verizon at 844-837-2262 from 8 a.m. to 5 p.m., Monday through Friday. Keep your account information with you when you call, as the Verizon representative will need it for the cancellation process.
The agent will walk you through the cancellation process and provide you with account information such as an early termination charge, credit balance, amount due, and so on. The cancellation will be complete once you have paid all of the dues. Verizon’s My Verizon service allows you to track the entire return process.
You can use the My Verizon website to do the following:
- Keep track of your equipment’s return.
- Check the status of your final bill, pending refunds, restocking fees, and so on.
- Check to see if Verizon has received your equipment.
If you find any errors on the website, please contact Verizon and report them.
Only postpaid connections are subject to the early termination fee. The earlier you cancel your connection after the contract’s expiration date, the more they will charge you in early termination fees.
Verizon can charge a maximum of $350 as an early termination fee and will reduce the monthly fee by $15. If your Verizon account has a credit balance, it will be returned to you within 60 days of cancellation.
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WHICH VERIZON FIOS EQUIPMENT MUST BE RETURNED?
If you cancel your Verizon service, you must return any and all Verizon-rented equipment within 30 days of cancellation. When you contact Verizon to cancel your service, you can ask about the list of items to be returned.
This list typically includes routers, set-top boxes, remotes, cable cards, power cords, digital adapters, and so on. Any personal items used for the service do not need to be returned to Verizon.
The items that must be returned will vary depending on the type of Verizon service you have used. If you have Verizon Fios TV, you must return the cable box, adapters, power cords, routers, and so on to Verizon.
Check the list of items to be returned twice so that Verizon doesn’t make a big deal about missing equipment and charge you extra for it in the future.
HOW TO RETURN YOUR VERIZON EQUIPMENT?
Verizon’s return policies are so stringent that you must treat your equipment with extreme care from the moment you buy it. Even the boxes in which they were packed should be preserved if you intend to return the equipment to Verizon in the future.
It should be noted that you must contact Verizon for assistance during the return process. They will give you step-by-step instructions on how to return the equipment. The first step is to pack your equipment in the same box that Verizon delivered it in.
You are not allowed to use any other boxes. Pack the equipment securely and tightly. You don’t want to damage the equipment during the return process. Unfortunately, Verizon will charge a penalty for damaged products, so pack carefully.
The shipping label is then attached to the box in the second step. You can print a shipping label from My Verizon by following these steps:
- Log in to My Verizon by entering your Verizon user ID and password, or your Order Number and Zip Code.
- Navigate to My Orders.
- Choose your order and then Return Products.
- Select the product(s) that you want to return.
- Follow the instructions provided.
- Print the label at the end.
The label should be attached to the box in which the equipment is being shipped. Make a copy of the shipping label for your records. If any problems arise during the equipment return process, this copy will serve as proof of shipment.
You can also track your package during the return process by using the information provided on the shipping label. There are two options for returning your package. If you’re wondering how to return Verizon equipment to UPS, one option is to mail it directly to Verizon.
The other option is to take the equipment back to a Verizon store. You should be aware that not all Verizon stores accept returned merchandise. Even the store where you purchased the equipment may not be authorized to accept it back.
If you’re wondering where to return Verizon equipment, you can use the Verizon website to find stores that accept returned products. If you are unable to return the equipment using any of the methods listed above, you can contact Verizon to inquire about stores near you that will accept the equipment.
Because returning the product via mail is a complicated process, most customers prefer to return the equipment at the nearest authorized Verizon store. In the case of mail, there is also a high risk that the package will not arrive at its destination undamaged.
WHAT HAPPENS IF YOU DON’T RETURN YOUR VERIZON EQUIPMENT
As previously stated, Verizon has strict return policies. If you do not return the equipment within 30 days of terminating the connection, Verizon will charge you a fee for each day you do not return it.
You can return the equipment after 30 days, but you must pay the fine as well.
HOW MUCH TIME TO RETURN YOUR VERIZON EQUIPMENT?
Once you’ve started the cancellation process, you only have 30 days to return your Box to Verizon. If you do not complete the process during this time, you may be charged a ‘unreturned equipment charge.’
Tip: Always keep the tracking number after you’ve shipped the equipment because it’s the only point of reference you’ll have if the package gets lost in transit, which is unlikely but not impossible. You don’t want to be out $200 for the unreturned equipment costs.
WHAT ARE THE VERIZON FIOS CANCELLATION FEES?
There is no charge for returning your equipment on time; however, if you are late in returning the equipment, a ‘unreturned equipment fee’ may be applied to your account if you do not meet the 30-day return policy requirement.
Verizon’s early service cancellation fees are unrelated to the return of the equipment, and you may be charged an early termination fee that is buried within their initial contracts that you likely signed when you purchased the service.
If you want to dispute any of Verizon’s fees on your bill, you should contact the Verizon customer service line, which can be found on your previous month’s bill.
My advice for returning Verizon Fios equipment is to avoid looking at random websites for authorized stores where you can return Verizon Fios equipment. To learn more about the stores, go to the Verizon website.
Returning equipment through stores is also simpler and more reliable. Only if there are no stores nearby should you consider mailing the equipment. If you’re canceling your service because you’re relocating, contact Verizon to see if Verizon service is available in your new location.
If so, Verizon will take care of setting up your connection at your new residence. Alternatively, if you are leaving town for an extended period of time, Verizon offers the option to suspend their services until you return. Please keep in mind that this feature is only available if your trip will last between one and nine months.
Frequently Asked Questions
How do I return my Verizon Set-Top Box?
The nearest UPS Store is. They will package and return the equipment to Verizon at no cost to you. If you are unable to schedule a pick-up or there is no Mail Boxes Etc. or UPS store nearby, you can bring the defective Set-Top Box to one of the Verizon FiOS TV locations.
Is it possible to return Verizon equipment by mail?
Following cancellation, you must return all Verizon FiOS equipment in their original boxes within 30 days. After attaching a shipping label to the box, you can either ship it directly to Verizon or return it to a Verizon store near you.
How do I get rid of old Verizon equipment?
If you truly believe it will bother you, call 1-800-VERIZON and request that they come out and remove any remnants of their company-owned property from your property. If there is trash, simply remove it from the wall, place it in a box, and store it.