CenturyLink Internet Not Working? Here Is What To Do [7 Easy Fixes]

Why is my CenturyLink Internet Not Working? Having an internet connection was once required, but nowadays, having a fast and reliable internet connection is everyone’s top priority. The reason is simple: a slow internet connection impedes your daily life and disrupts your plans.

Aside from the frustration caused by a slow internet connection, you will always have to wait for your favorite online streaming show to buffer, or you will have to settle for blurry video quality because of CenturyLink internet not working.

Fortunately, there is a way to improve your CenturyLink Internet speed. In this article, we will go over how to get the best internet speed from CenturyLink without having to call them for repairs.

How To Fix Centurylink WiFi Not Working?
How To Fix Centurylink WiFi Not Working?

There are several causes for CenturyLink Wi-Fi not working issues, including a broken cable, problems with the ISP’s infrastructure, connection bandwidth that has already reached its limit, and router errors.

If your CenturyLink internet keeps disconnecting, the most common causes are a faulty and broken cable from your router to your computer, ISP issues, and so on.

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You can resolve these issues by resetting or restarting your device and modem and contacting their technical support. To resolve CenturyLink internet not working issues, you should also inspect your LAN cables.

If your internet has stopped then follow these below and mention simple steps to fix it. 

Restart (reboot) your modem.

  • To begin, unplug your modem’s power cord for 20 seconds before plugging it back in.
  • Wait 2 minutes for the modem to complete its restart before checking the modem lights.
  • If you have wireless capabilities, the wireless light will be green (flashing).

The WPS (WiFi Protected Setup) light indicates that you can connect a wireless and web-enabled device to your modem securely. When the light is green, pressing it allows you to connect your WPS device to the modem without using the passkey or SSID of the modem.

  • If you’re connected via an Ethernet cable, the Ethernet light will be green (flashing).

If you use an Ethernet cable to connect a web-enabled device, such as a computer or smart TV, to the modem, the Ethernet light will turn green.

How to Fix CenturyLink Internet Not Working?
How to Fix CenturyLink Internet Not Working?


If you are having problems with your CenturyLink connection, here is a list of basic fixes you can try.

To make things easier for you, we’ve separated each step into its own section. Simply select the question that best describes your issue from the list below!

1. Restart Your Network Devices

If you’re having internet problems, it’s always a good idea to start troubleshooting by restarting all of your network devices, such as routers and modems.

If there is a simple network configuration issue, such as an expired DHCP lease or an IP address conflict, this will quickly resolve it by restarting your router’s network services as well as the device itself. You should be back up and running once this is completed.

2. Filter

The presence of a filter is required when using the CenturyLink modem to connect to DSL. This is required, especially if you use a landline for your home phone number. Having said that, this filter will slow down the DSL connection. Similarly, you should remove the filter on the modem to speed up the DSL.

3. Wiring

There is a possibility of faulty home wiring if you use CenturyLink DSL in an older home infrastructure. This is due to ineffective or outdated home wiring causing internet connectivity issues.

You can use your home’s network interface for this purpose, and it will assist you in locating the wiring issues. So, whenever possible, repair the wiring.

4. Background Activities

If the CenturyLink modem is operational and there are background activities running (such as high-bandwidth internet), the DSL connection will not function.

For example, if a device is downloading a software or app update, the connection will be slowed. So, go through all of the connected devices and turn off any background activities.

CenturyLink Internet Not Working - Fix Methods That Works!
CenturyLink Internet Not Working – Fix Methods That Works!

5. Check The Power Connection To Your Router

If your WiFi isn’t showing up on your laptop, smartphone, or tablet, it’s possible that the issue is with your router.

The wireless router may have lost power, or it could be an indication of a more serious problem with your network hardware, or it could simply be that the power supply has been unplugged or turned off. Turn on the router and wait a few minutes to see if your internet is restored.

6. Factory Reset The Router

If resetting your modem does not solve the problem, you should try a factory reset. It may appear intimidating, but don’t be concerned. This is one of the simplest things you can do to resolve CenturyLink modem connection issues.

Before performing a factory reset, ensure that you have your internet account login credentials, as well as the default IP address of your router, username, and password. This information is typically located on the router’s underside.

How to use the reset button?                                                                                             

Steps to perform a factory reset of your modem:-

  1. To begin, press and hold the modem’s reset button.
  2. Then, after the modem’s light begins to flicker (10 to 15 seconds), release the reset button.
  3. Now, wait for the internet light to turn green for at least 3 to 5 minutes.
  4. Connect to the Internet after the light turns green.
  5. Finally, in order to reprogram your modem, you may be asked for account information.

Resetting your modem can resolve gaming issues, routing errors, “can’t connect to the Internet” problems, slow connection speeds, choppy VOIP, port issues, wireless issues, and device conflicts. It also resolves the centurylink dsl not working issue.

Sometimes there is nothing you can do except wait for CenturyLink to investigate the issue. If you have tried everything listed above and your internet is still not working, contact customer service. They will be able to assist you.

CenturyLink Internet Not Working
CenturyLink Internet Not Working

If you are unable to connect via your home WiFi’s main internet connection, you will have to connect via a mobile internet connection on your smartphone or tablet, if it is equipped with cellular service. If you have a backup device, you can check the CenturyLink support site here to see if there are any outages in your area.

The quickest way to see if CenturyLink is experiencing internet problems is to visit their website and look at their status page, or to check for any outages in your area here.

The most straightforward way to troubleshoot a CenturyLink connection is to check the lights on your router and modem and restart your home network devices. If this does not work, you can perform a factory reset on your router and modem and set up a new connection as described above.

The primary internet router that comes with your CenturyLink connection is excellent for connecting to the internet, but the WiFi that it provides, while adequate, is far from ideal.

This is covered in our recent mesh WiFi for CenturyLink article, which outlines your options and explains why you should add a mesh system to your basic CenturyLink router setup. If you don’t want to spend a lot of money on new hardware, you can get by with a few simple changes to your current WiFi setup.

To begin, log into the My CenturyLink app and then select My Products. Simply press the Reboot Now button, or schedule a reboot for a later time. Once selected, the reboot should begin.

You’ll need to be patient once more, as the reboot takes a few minutes to complete. When you see the internet lighting turn green, you are back online. Another way to tell if the reboot has been completed is to monitor your phone’s Wi-Fi connection. If the reboot is complete, you should be able to browse CenturyLink internet on your phone.

How to Fix CenturyLink Internet Is Not Working?
How to Fix CenturyLink Internet Is Not Working?


So there you have it! We have discussed several methods for resolving CenturyLink internet problems. You can, however, always contact CenturyLink professionals for additional assistance!

Frequently Asked Questions

Why does my CenturyLink WiFi keep dropping?

Outdated firmware on your router can also cause connectivity issues. The software on your router is updated over time to fix bugs and keep it running at peak performance. Check that your router has the most recent firmware version. You should also try to reboot your router on a regular basis, as this has numerous advantages.

Why is my CenturyLink DSL not working?

Check that your equipment is properly configured and that your modem is not filtered. Restarting your modem may help. If you have another phone jack in the house that is connected to your internet line, connect the modem to that jack in case the first one is faulty.

Why is my WiFi suddenly not working?

When your WiFi isn’t working, one of the first things you should do is reboot your router and modem. After 30 seconds, plug in your modem first. After that, wait another 60 seconds before plugging in your router again. Finally, wait two minutes before testing your WiFi.

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I'm a tech writer and editor. I love technology. I'm excited about networking and streaming. I'm always looking for new and exciting ways to use technology. I believe technology can be a force for good in the world, and I strive to use it in my work.

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