I’d been using Comcast’s Xfinity X1 Entertainment Plan for a long time, but I recently had to relocate, and Comcast wasn’t the dominant provider in the area. I decided it was time to cancel my connection because I needed a really good internet connection for work.
A large portion of the equipment they installed had to be returned as part of the process. Unfortunately, I wasn’t sure what I was supposed to return and what I was allowed to keep.
I went online to see what I could find out to help me return Xfinity. I also contacted Comcast Support directly to ensure that I had the correct information. Finally, I decided to compile everything I’d learned into one comprehensive article.
Comcast will require you to return modems, routers, remotes, gateways, television boxes, and the power cords for these devices. The ethernet and coaxial cables can be kept.
Troubleshooting: Issues on Returning Xfinity and Equipment Needed
|You are not sure what equipment you need to return.||You can find a list of the equipment you need to return on the Xfinity website.||All equipment that was provided to you by Xfinity, including modems, routers, cable boxes, and remotes.|
|You are not sure how to return your equipment.||You can return your equipment by mail, in person at an Xfinity store, or by scheduling a pickup.||A prepaid shipping label, a box, and packing materials.|
|You are not sure where to return your equipment.||You can return your equipment to any Xfinity store or by mailing it to the address on the return label.||A prepaid shipping label, a box, and packing materials.|
|You are not sure if you have to pay a fee to return your equipment.||If you return your equipment within 10 days of canceling your service, you will not have to pay a fee. However, if you return your equipment after 10 days, you may have to pay a fee.||The fee will depend on the type of equipment you are returning.|
|You are having trouble returning your equipment.||You can contact Xfinity customer support for help returning your equipment.||They will be able to help you troubleshoot any issues you may be having.|
HOW XFINITY EQUIPMENT RETURN POLICY WORK?
Customers can return damaged or unused equipment to Xfinity under the company’s equipment return policy. The policy also covers the return of equipment in the event of cancellation.
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For example, if the equipment shipped is defective or you want to upgrade your current plan, you can return the equipment to Xfinity.
If you received damaged Xfinity equipment or wish to return it, you have 14 days from the date of delivery to do so.
Xfinity will ship a new Xfinity device to the address you provide. Please keep in mind that you must activate the device before returning.
You have 30 days from the date of delivery or purchase from the store to return Xfinity accessories.
HOW XFINITY CANCEL SERVICE WORKS?
The lease terms contract is part of the contract you signed when you signed up for the Xfinity service. Xfinity leases you their equipment as long as you keep your contract with them.
When you cancel your Xfinity service, you must return the equipment that was shipped to you when you signed up for the service.
It also applies if your Xfinity contract is about to expire and you do not intend to renew it. Return the equipment within 10 days of canceling your Xfinity subscription.
In other words, Xfinity owns the equipment and expects to receive it back when your contract expires.
The equipment consists of the modem, TV box, Controller, cables, and other items that you received when you first signed up.
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WHY WOULD YOU NEED TO RETURN COMCAST EQUIPMENT?
If you are switching to a different plan, moving to a different location, or experiencing difficulties due to faulty devices, you must return the equipment.
1. Changing to a Different Plan
Your current device set may not be compatible with the new plan you choose, whether you are upgrading to a higher plan or downgrading to a lower plan. As a result, you should return your equipment to Comcast and obtain a new set from the company.
2. Moving To A Different Location
If you plan to migrate, Comcast offers moving assistance, which I highly recommend you take advantage of. The company will assist you with the installation of the TV box, modem, or router in your new home.
3. Having Difficulties as a Result of Faulty Devices
If your devices show signs of needing repair, you can either send them back to the company so that they can repair/replace them, or you can request a technician to come look into the problem.
Most people prefer the first option because they do not have to wait for the technician to arrive.
4. When You Cancel Your Service
When you sign up for Xfinity, you will receive Xfinity equipment based on the lease. When you cancel the service or refuse to renew it at the end of the term, you must return the equipment.
5. When You Reduce Your Plan
When you downgrade your plan, some of your current equipment will no longer function. You must return the old equipment and request new ones to correspond with your downgrade.
WHAT NEEDS TO BE RETURNED TO COMCAST?
If you find yourself in any of the aforementioned situations, you will be required to return a large amount of equipment, which includes:
- The cable/TV receiver
- Router and Modem
- The television remote control
- Internet and voice modems from Xfinity
- Cameras from Xfinity
- xFi Pods
- Gateway for wireless networks
SHOULD YOU RETURN THE CABLES?
The only cable you must return is the power cord, which is unique to the device you were using. The ethernet and coaxial cables do not need to be returned.
WHERE CAN I RETURN COMCAST EQUIPMENT NEAR ME?
Locate a Comcast Service Center or an Xfinity Store in your area. We are very excited to see you. Bring your devices back to a Comcast Service Center or an Xfinity Store. When you return the device, it will be removed from your account immediately.
HOW TO RETURN COMCAST EQUIPMENT:
You are aware of the equipment you are required to return. So, how exactly do you go about doing it? Here is a list of the steps you must take:
Start the Return Online:
The first step is to start the process by notifying the company that you want to return the equipment by following these steps:
- Go to the Equipment Return page after logging into your Xfinity account.
- Select the devices you want to return from the list that appears.
- Select a reason for the return and a method of return.
CAN YOU SHIP COMCAST EQUIPMENT ANYWHERE?
Customers of Comcast can provide ASIS equipment without the need for boxes or packaging. Comcast and UPS Store are collaborating to improve the return process.
Customers can go anywhere in the UPS store to drop off their devices and pick up their receipt. And it’s completely free for our clients.
The various methods available are as follows:
Drop-off at a nearby UPS location:
Pack the equipment in a sturdy cardboard box and bring it to your local UPS store, where you will be given a shipping label. They will pack and ship your equipment.
Alternatively, you can contact the store and arrange for the devices to be picked up. You will also be given a receipt with a tracking number that you can use to track the location of the package. Keep this safe until the return process is completed.
Visit an Xfinity Store or Comcast Service Center:
You can also go to the nearest Xfinity Store or Comcast Service Center and schedule an appointment by going to Xfinity.com/stores. Take your equipment and leave it there.
When you return your equipment, it will be deducted from your account immediately. You will also receive a receipt confirming the details of your return.
If you are a new customer who has recently purchased Xfinity services (or an existing customer looking to upgrade your plans), you must return or exchange the equipment as soon as possible.
For Xfinity devices, you have 14 days to initiate a return or exchange, but for accessories, you have 30 days.
Save the receipt and keep track of the return:
Regardless of the method of delivery you select, you will receive a transaction receipt containing the device tracking number. You can use this to track the location of your equipment on a regular basis and ensure that it is on its way.
HOW LONG DO YOU HAVE TO RETURN COMCAST EQUIPMENT?
Comcast requires you to return all equipment within ten days of service termination. If you don’t, they’ll charge you the full retail price of the new equipment. They may also levy “incidental costs” as a result of your failure to return the equipment.
WHAT HAPPENS IF YOU DON’T RETURN COMCAST EQUIPMENT?
You’ll be charged an unreturned equipment fee, an incidental cost fee, and Comcast will eventually refer the matter to a collection agency. The agency will make an attempt to recoup the funds for the unreturned equipment.
It will affect your credit score if not paid on time or at all, and it will appear in your credit history if someone runs it up. So, make sure you follow the Early Termination Procedure.
To be on the safe side, take careful notes, photos of receipts, and even a photo of yourself handing over your equipment at the Xfinity/UPS store, just in case Comcast loses track. To avoid confusion, keep these records for at least a year.
Frequently Asked Questions
|What equipment do I need to return to Xfinity?||You need to return all equipment that was provided to you by Xfinity, including modems, routers, cable boxes, and remotes.|
|What happens if I don’t return my Xfinity equipment?||If you don’t return your equipment, you may be charged a fee. The fee will depend on the type of equipment you are not returning.|
|How long do I have to return my Xfinity equipment?||You have 10 days from the date you cancel your service to return your equipment. If you return your equipment after 10 days, you may be charged a fee.|
|Where can I return my Xfinity equipment?||You can return your equipment to any Xfinity store or by mailing it to the address on the return label.|
|What if I lose the return label?||You can contact Xfinity customer support for a replacement return label.|
|I’m having trouble returning my Xfinity equipment. What should I do?||You can contact Xfinity customer support for help returning your equipment. They will be able to help you troubleshoot any issues that you may be having.|
Do I have to return Xfinity Remote?
Yes. The Xfinity remote control must be returned. Routers, cable or TV boxes, and modems are among the other items that must be returned.
Why is my Xfinity app not working?
To resolve this issue, try closing and re-opening the app. Log out and re-enter the app. Install the most recent version of the app again.
Does Roku still work with Xfinity?
You must be a subscriber to both Xfinity TV and Xfinity Internet. Please keep in mind that LG, Roku, and Samsung devices cannot stream live or on-demand content until Xfinity Internet and TV services are installed and activated.
- Equipment To Bring When You Move – Xfinity Support
- Xfinity TV and Internet Equipment Guide | CableTV.com
- Replacing Your TV Boxes and Modems – FAQs – Xfinity Support
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