How To Troubleshoot Disney Plus Not Working On Samsung TV? (Answer)

All Disney-produced content is available to customers of Disney Plus, a video-on-demand streaming service. Because it meets the needs of both young and older adults, it can be reasonably disruptive when the program stops functioning.

Disney Plus Not Working On Samsung TV
Disney Plus Not Working On Samsung TV

Disney Plus Not Working On Samsung TV, suppose Disney Plus on your Samsung TV isn’t working. In that case, you can try deleting the app’s cache, resetting Smart Hub, ensuring your TV model supports the app, restarting your internet, uninstalling and reinstalling the program, or closing the app and turning your TV on and off again.

There is something in the Disney Plus application for every subscriber, regardless of age or taste.

Many older Samsung TV users regularly utilize this streaming service because of its broad selection of material. Look below to identify your specific problem and how to resolve it if you subscribe to Disney Plus, but it has recently stopped functioning.

Troubleshooting: Issues on Disney Plus Not Working On Samsung TV

The Disney Plus app is not on your Samsung TV.Make sure that your Samsung TV is running the latest software. You can check for updates by going to Settings > System > Software Update. If your TV is up to date, you can download the Disney Plus app from the Samsung App Store.
The Disney Plus app is not working properly.Try restarting your Samsung TV. You can also try uninstalling and reinstalling the Disney Plus app.
You are having trouble logging in to Disney Plus.Make sure that you are entering your login credentials correctly. You can also try resetting your password.
You are having trouble streaming Disney Plus content.Make sure that your Samsung TV is connected to the internet and that you have a strong signal. You can also try restarting your router.
You are seeing an error message when you try to use Disney Plus.Check the Disney Plus website for known issues and workarounds. You can also try contacting Disney Plus support for assistance.

Video: How to Fix Disney Plus on Samsung TV 

Fix Disney Plus on Samsung TV 


You should have no trouble locating and opening to fix Disney Plus app when you browse the list of available apps in your Samsung TV’s app menu or in apple tv.

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  • With only a press of a mouse, subscribers to Disney Plus have access to the newest creations and the earliest Disney stories. However, if you attempt to launch the application and discover that it is not functioning correctly, read on to learn how to resolve the issue.
  • If Disney Plus isn’t working on your Samsung TV, try emptying the app’s cache. Press “Home” to access Settings, “Apps,” “System Apps,” “Disney Plus,” “Clear Cache,” and “OK.” Try opening the application again after clearing the cache.
  • Problem with the older Samsung TV Disney Plus’s blue or black screen.
  • There will be a brief interval when your Samsung switches from actual fire TV mode to application use when you launch any application. The screen may briefly turn blue or black during this period, but it should return to normal in less than a few seconds.
  • The Disney Plus app on your Samsung TV won’t open if the screen is permanently blue or black. This is a problem that needs to be fixed.
  • You must restart the Smart Hub if the Disney Plus app on your Samsung TV shows a blue or black screen. Press the “Home” button on your remote and choose “Settings” > “Support” > “Self Diagnosis” > “Reset the Smart Hub” to accomplish this. You’ll need to input your login information again, so keep it in mind to fire tv.


Disney Plus or Disney app is accessible on all Samsung Smart TVs produced in 2016 and later. The likelihood is that your TV cannot run this specific application, though, if it was made before this 2016 date.

Why Is Disney Plus Not Working on Samsung TV?

If Disney Plus isn’t loading on your Samsung TV, try restarting the device. Don’t disconnect the TV from the wall just yet. While waiting, turn the TV off by pressing and holding the power button for 30 seconds. Please re-connect the TV’s cable after waiting one minute.

Disney Plus is accessible to everyone, but it does not mean that every Samsung TV owner has access to the app through their TV, which confuses them when it does not appear.

It’s possible that your HBO Max App Samsung TV does not support Disney Plus if the application does not appear on your Samsung TV. In addition, the Disney Plus app is not compatible with TV models made before 2016. However, you may still use the app on other platforms like Roku or Amazon Fire TV.


Disney Plus is a paid app that does not come pre-installed on every Samsung TV; instead, it requires a separate subscription. 

In addition, to update the Disney Plus app needs individual subscriptions and access to the internet, which is obtained from your Samsung TV, to run. Read on to see the problem if you try installing the Disney Plus app, but it won’t finish.


If the Disney Plus app won’t install on your Samsung TV, resetting your internet should be your first course of action. To do this, totally cut off the power to your modem or router and let it sit without moving for 60 seconds. Reconnect the power after that, and let it restart.


After installing it on your Samsung TV or any android tv, you should have no trouble using the application. However, if the installation process goes without a hitch but you cannot launch the application, you are left helpless and unable to access the app’s contents. 

Read on to learn what to do if you click on the Disney Plus application icon and it won’t open to get everything back in working order.

Try deleting and reinstalling the Disney Plus app if your Samsung TV won’t let it open. To do this, use your remote’s “Home” button to select “Apps” > “Settings” > “Disney Plus” > “Delete.” Use “Apps” to reinstall the application after it has been deleted like in android tv.


Samsung TVs have the 4K resolution feature, which enables owners to see images with a screen resolution of 4000 pixels. 

This results in an exceptionally colorful and crisp image, although some Disney Plus subscribers believe that you need this specific model of Samsung TV to use the app. So can you still use the app if you have Disney Plus but don’t have a 4K television?


If you have a Samsung TV and a Disney Plus subscription but don’t have a 4K TV, you should be able to run the app without any problems. In addition, you should have no trouble downloading and accessing the app as long as your Samsung TV model is from 2016 or later.


As was previously mentioned, there can be a very small period when the screen goes completely black before switching from TV to application use on your Samsung TV for disney bundle. 

The amount of time it can take the Disney Plus app to buffer before granting you access to its content is pertinent. What should you do when Disney pluses buffering runs out? This can happen quickly or take a minute or so.

If the Disney Plus app on your Samsung TV experiences buffering timeouts, closing the app and turning off your TV may be beneficial before relaunching the app. If it doesn’t work, check your internet connection and try unplugging your modem or router for 60 seconds to restart the internet on your streaming device.

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When using Disney+ on your Samsung TV, if you ever have a black screen, consider restarting the TV and doing the HDMI test if you’re using the app on a different platform. Try adjusting your Samsung TV’s visual settings to find the best-calibrated presets that work well with the Disney+ app.

Frequently Asked Questions

How can I make my Samsung TV work with Disney Plus?

When the Disney+ app on your Samsung TV stops functioning, ensure you have a strong internet connection. You can reinstall the app and reset your TV if it doesn’t seem to work. Read on to learn when to reset your Samsung TV and how to do it quickly.

Why won’t Disney Plus operate on my television?

Verify if Disney+ is compatible with your device. The Disney+ service will not accept your device if it is incompatible. Go to your device’s settings and check your firmware settings for any upgrades. Try deleting and reinstalling the Disney Plus app if you are currently using it from your device’s app store.

Why doesn’t Disney Plus appear on my Samsung TV?

It indicates that your TV is incompatible if Disney+ does not appear. By connecting one of the many Disney+-compatible devices to your TV, you can still access Disney+.

Why won’t Disney Plus load on my device?

Closing and reopening the app should be your first line of defense if Disney Plus’ servers aren’t the issue. If you’re using a PC, you can close the browser and open it again. Additionally, you might want to try exiting and reentering the app.

Does Samsung Smart TV have a cache?

Smart TVs currently collect transient data, similar to the TV’s cache, just as other smart devices. It facilitates the opening of specific apps and enhances the functionality of the TV. But if you can’t clear it, your Samsung TV can run out of memory.


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