After a long day at work, nothing beats unwinding in front of the TV with your favorite show and some popcorn. I was planning to do just that a few days ago, but as soon as I turned on my TV, I discovered that my Roku wont connect to wireless network. I attempted troubleshooting on my own for a while, but when that failed, I turned to the internet.
As it turns out, among other issues such as Roku overheating, one of the most common issues encountered by Roku users is that the device occasionally fails to connect to the wireless network. As common as this problem is, there are numerous solutions that are also quite efficient.
I did my research and put together a comprehensive guide in the form of this article to assist you if you encounter the same issue. So let’s take a deep dive into the issue and its underlying causes.
Check to see if your internet connection is active before attempting to connect your Roku to WiFi. If that doesn’t work, try restarting Roku. This should usually solve the problem. Continue reading for more troubleshooting tips for Roku not connecting to WiFi.
CHECK YOUR INTERNET CONNECTION
When this problem arises, the first thing you should do is check your internet connection. Choose “Network” from the Settings menu on your Roku device and then click the “Check Connection” button at the bottom of the screen. This will examine the speed and strength of your connection.
If your signal strength is simply too weak, the screen will display a set of instructions on how to resolve the problem, which you must simply follow step by step.
If your Roku isn’t getting a strong signal, it’s because the network is down. For example, your router may still be active but not connected to the internet, indicating that there is a problem with your modem or that the service is temporarily unavailable.
USE THE RIGHT SSID AND PASSWORD
The Service Set Identifier (SSID), also known as the Network ID, and your password must be correct. It could be as simple as a small error on our part that sends us into a downward spiral of insanity.
The device automatically scans all wireless networks in your vicinity, making it easier to locate your network. As a result, avoid using off-network names that are similar. When typing the password, use caution and the option to view it before pressing enter.
RELOCATE ROKU CLOSER TO THE ROUTER
In cases where the signal strength is low, try moving your router and Roku closer together. Any physical obstacles between your router and Roku can also reduce network strength, so make sure to remove them as well.
The stronger the signal strength and internet connectivity, the closer they are. This is also a viable option if your Roku’s audio is out of sync.
REBOOT YOUR ROKU
Rebooting your Roku, like power cycling a device, can help clear up a lot of unwanted data and give your Roku a fresh speed boost. However, if your Roku keeps restarting for no apparent reason, this could indicate other issues with your device.
To restart Roku, navigate to the System menu and select the System Restart option.
This improves the performance of your Roku, and you can always restart the router itself for even better functionality.
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RESET NETWORK EQUIPMENT
Resetting your network equipment, such as routers and the Roku device, is a good idea. Unplug your wireless router and Roku device for 30 seconds, then reconnect them. They will be soft reset as a result of this.
However, it should only be used as a last resort. Because a reset will erase all of your current internet settings, it is critical that you make a note of them before resetting the device.
DISABLE NETWORK PINGS
Another factor that may be preventing your Roku from connecting to the internet is network pings. Unfortunately, disabling network pings can be a bit tricky, so we recommend sticking with our simple steps.
Because this feature is hidden in a settings menu, you may need to navigate carefully by pressing the following buttons in the specified order.
- Press Home 5 times.
- Press Fast Forward.
- Press Play.
- Press Rewind.
- Press Play.
- Press Fast Forward.
From the menu that pops up, follow the next set of steps given as follows:
System Operations Menu→Network Menu→Disable Network Pings
USE A 5GHZ WI-FI BAND
A 2.4GHz Wi-Fi network is typically used for lower bandwidth activities. However, the 2.4 GHz band is prone to interference and signal interference. Thus, using a 5GHz Wi-Fi band would allow you to easily connect to the internet and stream appropriately. Your Roku is designed to work well with higher bandwidths.
CHECK DNS SETTINGS
DNS stands for Domain Name System, and if the DNS settings are messed up, you may need to optimize them to get your internet to work properly. Follow the quick steps outlined below, and you’ll be back on track in no time!
- Enter the user ID and password for your router.
- Navigate to the DNS settings.
- Convert the internal DNS address to a public DNS address.
- Save your changes and restart both your Roku and your router at the same time.
This allows you to reconnect your Roku to the internet.
CONNECT AN ETHERNET CABLE TO ROKU
Ethernet cables are primarily used to connect your router to your device’s internet entry port. This option is not available for the Roku Stick, but it is ideal for the Roku TV and Roku player.
After manually connecting the cable between your device and router, navigate to the Network option in your settings. Next, select the Wired option and follow the on-screen instructions to connect to the internet. With an optimized internet connection, the streaming will run smoothly.
If none of the above solutions work, it is time to contact Roku support. “Connecting to your network” can be found under the troubleshooting section of support.
Roku customer service will be able to inspect your device and determine what went wrong and where it went wrong. Make it a point to explain your problem and the steps you’ve taken so far to try to solve it. This will allow them to better assist you.
WHAT TO DO WHEN YOUR ROKU STILL WON’T CONNECT TO THE INTERNET?
If you’ve tried all of the steps above, the most likely culprit is your network, router, or modem, rather than your Roku device itself.
Here are some extra steps you can take:
- Check for and resolve Wi-Fi router connectivity issues.
- Reboot both your router and modem.
- Reposition your Roku device so that it is closer to the router and receives a strong signal.
- Contact Roku customer service.
If nothing else seems to work, you could contact Roku support to check the warranty and have it replaced entirely.
PLEASE NOTE: The Roku user interface is consistent across all devices. It makes no difference whether you have a Roku TV, a Roku stick, or a Roku Express—they are all the same. The Roku software is fairly simple to use and will alert you almost immediately if there is a connection issue or if the device is not connected to the internet. You can always keep an eye out for the relevant notification to quickly establish or re-establish a connection.
CONCLUSION on Roku won’t Connect To Wireless Network
There are a variety of reasons for your internet connection to not work with Roku on both the user and device sides, but they are all easily fixable. According to what we’ve discussed thus far, the less-serious issues include connection problems caused by the distance between the device and the router, signal strength, and incorrect typing on the user’s part.
On the other hand, slightly more complicated issues such as network equipment, network pings, Wi-Fi bandwidth, DNS settings, and so on may require more serious attention, and if you are unable to do so on your own, contact a technician.
Keep in mind that there isn’t much you can do if there is an internet outage other than wait it out. So please be patient. You can use your mobile data as a hotspot, but you must have a hotspot plan or you will be charged extra. Though customer support is listed as the last resort, do not be afraid to seek assistance if any part of the process is too difficult to complete on your own.
FAQs on Roku Wireless Network Issues
How do I reset my Roku network settings?
Go to Settings > System > Advanced System Settings > Network Connection Reset to reset your Roku network settings. Choose Factory Reset to reset all settings to their defaults.
What should I do if my Roku won’t turn on?
Check all of the connections and make sure you’re using the cables that came with your device if your Roku won’t turn on. If you’re still having issues, unplug the Roku and reconnect it using a different power outlet.
How do I fix it when my Roku remote is not working?
If you’re having trouble with your Roku remote, try removing and replacing the batteries. If that doesn’t work, replace the batteries and re-pair the remote. If the Roku remote app isn’t connecting, check that Roku TV is set to allow mobile apps.
What should I do if my Roku TV isn’t finding any antenna channels?
If your Roku TV is unable to locate antenna channels, update and restart it, then rescan for channels. If you are still unable to receive channels, try moving your television to a different room near a window.