Spectrum has been excellent to me since I began using their internet service.
I had incredible speeds, and latency wasn’t a problem during my brief gaming sessions.
However, the spectrum internet randomly disconnects.
It didn’t happen at a specific time of day, but when it does, I lose my internet connection for nearly half an hour. Even though it eventually fixes itself, I needed a more permanent solution. What if this happened during a work meeting?
I checked the internet and did some research. I even called Spectrum to find out why it was happening so frequently. I compiled everything I discovered into this handy little guide to assist you in resolving your Spectrum internet connection that keeps dropping out.
1. REBOOT YOUR MODEM AND ROUTER
Restarting a device is the most basic troubleshooting step, and it can solve a variety of issues with your router and modem, such as your Spectrum Modem not being online.
Spectrum offers two kinds of modem/routers. They have a separate modem and router setup, as well as a modem router combination known as a gateway.
Both of these configurations have slightly different reboot procedures, which I will go over in more detail later. For a separate modem and router configuration:
- Unplug the router’s power cord.
- Unplug the modem’s power cord and remove any batteries.
- Wait at least 1 minute before plugging in the modem again.
- Wait for the modem to fully power on. Check to see if all of the lights on the modem have turned on to see if it has.
- Plug in the router and wait for it to boot up.
- Open a web browser to see if the internet is back up and running.
For a gateway setup,
- Remove the gateway from the power supply.
- Wait at least a minute before plugging in the gateway and allowing it to power up.
- Open a web browser to see if the internet is back up and running.
Wait a few moments to see if the connection drops again; if it does, continue to the next step.
2. CHECK FOR ROUTER FIRMWARE UPDATES
If you use a router other than the one provided by Spectrum, try upgrading its firmware. Spectrum routers update their firmware automatically, so you don’t have to install them manually.
To update the firmware on your router (not the one provided by Spectrum):
- In the address bar, type “192.168.0.1”.
- Log in to your router. The username and password can be found in the router manual or on a sticker on the router itself.
- Search for the Firmware or Update section. They are most commonly found in the Advanced, Administration, or Management sections. It varies according to the model.
- Navigate to the website of the router’s manufacturer. To find the firmware update files, enter the model number of your router into the site’s search bar.
- Save the file to your computer after downloading it.
- Unzip the ZIP file.
- Choose Choose File or Browse in the Update section.
- Choose the file that you extracted earlier.
- Begin the upgrade and wait for it to complete.
- After the update is complete, restart the router.
3. CHECK YOUR CABLES
Any router’s cables are a known failure point. Examine all connections and ensure that all cables are in good condition. Get new ethernet cables if you need to replace them. The DbillionDa Cat8 ethernet cable is an excellent choice due to its sturdy construction and ability to carry high speeds.
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4. KEEP YOUR ROUTER AND MODEM DUST-FREE
Dust-induced overheating can cause the modem’s components to fail. Clean the router and modem and place them in areas of the house that are not subjected to dust and dirt.
5. RELOCATE THE ROUTER FOR BETTER SIGNAL
Sometimes the issue is the connection to your device, which can occur if you are in a dead zone in a Wi-Fi network. A dead zone in a Wi-Fi network is an area where the signal does not reach. It will be within the network’s maximum reach, but the connection will be poor due to factors such as large metal objects.
Try relocating the router and seeing if the connection drops out again. Keep the router away from too many objects, especially large metal objects.
6. REDUCE THE NUMBER OF DEVICES ON THE NETWORK
With each additional device that connects to the network, the network is put under more strain to manage all of the devices. Because of this, bandwidth may be reduced, causing the connection to drop at the device you were using.
Disconnect any devices that are not currently connected to the internet. You can always reconnect them later if necessary. This helps to reduce congestion on your Wi-Fi network, providing you with a more reliable experience.
7. USE AN ETHERNET CONNECTION
If Wi-Fi is still causing issues on your PC, try connecting it to the router or gateway with ethernet. A wired connection is more reliable than a wireless connection and can also provide consistent speeds.
If you’re using a Windows PC, disable the Green Ethernet setting, which is used to save power but can affect network performance over ethernet. To turn off Green Ethernet, follow these steps:
- Search for Network and Sharing Center in the Start menu.
- Change the adapter settings by right-clicking on Connection.
- Navigate to Properties > Configure.
- Navigate to the Advanced or Power Management tabs.
- Turn off Green Ethernet.
8. SWITCH TO A DIFFERENT FREQUENCY BAND
If you have a dual-band router, you can try switching off the band you are currently on. Switch from the 5GHz band to the 2.4GHz band or vice versa.
- Log in to your modem’s settings page.
- Navigate to the Wireless menu.
- Change the channel by selecting it from the Channels menu.
- Save or Apply your changes.
9. USE A WI-FI EXTENDER
Wi-Fi extenders increase the useful range of your Wi-Fi connection. They also have the added benefit of eliminating dead zones.
If you have a large house and your connection drops out in certain areas, consider purchasing a Wi-Fi extender. I’d recommend the TP-Link AC750 WiFi Extender because of its versatile set of features and ability to add additional extenders as needed.
10. SCAN FOR VIRUSES ON YOUR DEVICE
Some viruses can wreak havoc on your network settings. Run a Malwarebytes or Windows Defender anti-virus scan. Virus detection does not always necessitate the use of high-priced anti-virus suites, and these free ones will suffice.
11. CHECK FOR SERVICE DISRUPTIONS/OUTAGES USING SPECTRUM SUPPORT
Spectrum issues can also cause your internet to go down. However, you would need to prove that a provider-side outage occurred. Spectrum, thankfully, has a tool that allows you to do just that.
Their outage tool can tell you if there is an outage in your area and how long it will take to fix it. Unfortunately, the only thing you can do is wait until they fix the problem. It’s also possible that your Internet is dropping due to a Spectrum Internal Server Error.
12. CONTACT SUPPORT
If none of these troubleshooting steps help, you should contact Spectrum. Persistent problems like this will necessitate professional assistance, and it’s best if you contact them and seek their assistance.
If you’re tired of fiddling with your devices, you might want to cancel your Spectrum Internet service.
THE THING ABOUT SPECTRUM ROUTERS
Spectrum’s routers and gateways are frequently the most basic models. Some lack features such as QoS or more than two ethernet ports. Wi-Fi performance has also been reported to be subpar.
In this case, purchasing a mesh Wi-Fi system is a wise decision. The majority of mesh routers are compatible with all internet service providers and provide enhanced features and Wi-Fi performance. Even better, you can stop paying the modem rental fee, which will save you a few dollars each month.
Because of weak WiFi signals and busy network interruptions, your Spectrum Internet disconnects at random. These are the fixes that Spectrum Internet users like you have discovered so far. Please share your success story with us now that you know how to fix your Spectrum Internet problem!
If you have a better solution that we might have overlooked, please share it in the comments section below so that we can all enjoy good Internet together! Good luck and happy mending!
Frequently Asked Questions
How often should I reboot my Wi-Fi router?
You should ideally restart your router every day. But it’s fine if you don’t, and I’d recommend restarting it at least once every two days.
Why does my Spectrum TV keep buffering?
Restart the television. Restart the modem and router if it is still buffering.
Why does Spectrum Internet slow down at night?
If there are a lot of people on the internet at the same time, your internet connection will be slowed down. Your internet may slow down at night because that is when the majority of users are online.
How do I stop my Spectrum Internet throttling?
Spectrum may be able to detect your activity if you use a VPN. Spectrum has a history of throttling connections that overburden their network with activities such as torrenting or streaming.