How to Fix Xfinity Wi-Fi Not Showing Up? (12 Easy Solutions)

Comcast Xfinity is a leading internet service provider in the United States. If a customer does not already have a router, they are given one. However, the company’s Xfinity router is not without flaws.

Many customers have reported that their Xfinity Wi-Fi not showing up or isn’t working or correctly on their devices.

Some users can connect to the Wi-Fi, but there is no internet access available. So, in this article, we will go over all of the possible solutions that you can try to resolve this issue on your own. So, without further ado, let’s get started.

Xfinity Wi-Fi Not Showing Up: How To Fix
Xfinity Wi-Fi Not Showing Up: How To Fix

Troubleshooting: Issues on Fix Xfinity Wi-Fi Not Showing Up

The Xfinity Wi-Fi network is not showing up in the list of available networks.Check to make sure that your device is set to search for Wi-Fi networks. You can do this by going to your device’s settings and turning on Wi-Fi.
The Xfinity Wi-Fi network is showing up, but you are unable to connect to it.Make sure that you are entering the correct password for the network. You can find the password on your Xfinity bill or by logging into your Xfinity account online.
The Xfinity Wi-Fi network is showing up, but you are getting an error message when you try to connect to it.Try restarting your device and your Xfinity modem/gateway. You can also try forgetting the network and then reconnecting to it.
The Xfinity Wi-Fi network is slow or intermittent.Check to make sure that there are no other devices using up a lot of bandwidth on your network. You can also try restarting your device and your Xfinity modem/gateway.
The Xfinity Wi-Fi network is not working at all.Contact Xfinity customer support for help.


Several solutions have worked for various users, and we will cover all of the available solutions in this article. Try each solution on your device one by one until you find the one that works for you.


If there is a problem with the WiFi, the first thing anyone would do is reset the router/modem. Wait a few minutes after turning off the router/power modem’s supply. After that, reconnect it to power and reset it.

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Another option is to use the Xfinity My Account application.

  • Launch the application.
  • Select the Internet.
  • Select Modem/Router.
  • Select the Restart this Device option.

This will cause your device to restart. Reconnect to the WiFi network. If you are still having internet problems, try the next solution listed below.


Alternately, you could try changing your router. You are not required to purchase one right away. You might be able to borrow one from a friend. If your problem is still not resolved, the issue is most likely with the router. In that case, you should replace the old router with a new one.

However, if the new router does not resolve your WiFi issue, the issue is with your connection, not your router. In that case, you should try the solutions related to the mentioned connection.


The cache is data that your computer accumulates over time and serves as an extra bit of data that aids in the maintenance of a faster and more responsive user interface. The system uses the cached data to preload specific applications or tasks. However, this cache memory can occasionally be the source of your issues.

Even if you have a WiFi connection problem, cache memory could be the cause. So, clear your system’s cache memory and then try connecting to your WiFi again. If you continue to encounter the same problems, try the solution listed below.


Sometimes the solution to a problem is so obvious that we overlook it. This could be the case even if the WiFi connection is down. When you connect your device to the internet via WiFi, it creates a slew of connections. Cables, fasteners, F connectors, splitters, coax, and other accessories are available.

Check that all of the connections are secure and that there is no detachment anywhere. After you’ve double-checked all of your connections, try connecting to WiFi again. If you still have the same problem, try the solution listed below.

Xfinity Wi-Fi Not Showing Up
Xfinity Wi-Fi Not Showing Up


Restarting the gateway is the quickest way to resolve almost any WiFi-related issue. Unplug the gateway from your internet connection, wait a few minutes, and then reconnect. Now, try connecting to WiFi once more. If you still have the same problem, try the solution listed below.


An antivirus program may sometimes block an internet connection because it believes it is a threat to the system. Almost every antivirus program has been found to contain such intrusive security features. If you use a third-party antivirus program, this could also be the case with your device.

So launch your antivirus program and disable the real-time protection. Disable all of the antivirus program’s shields or protection layers. After that, try connecting to the WiFi again. If you continue to have internet problems, try the next solution listed below.


A ping test will help you determine how strong your network is at the time. It is less than 100 ms in ideal conditions.


  1. As an administrator, open the command prompt.
  2. In the cmd window, type ping -t and press Enter.
  3. Allow the operation to run for about a minute. Then, press Ctrl + C to stop it.
  4. Check the output to see how frequently the Request timed out message appears, and what number the time=XXms part on each reply reads. As previously stated, the number should ideally be less than 100ms.


  1. Select the Ping tab from the Applications > Utilities > Network Utility menu.
  2. Enter a URL such as and then set the number of pings to around 100.
  3. Allow the ping to begin and wait for it to finish. The ping on your connection will be displayed as a result.
  4. Look for an ideal way to keep your ping below 100, depending on your ping. You can even contact Comcast and inform them of your high ping problem.

If this does not solve your problem, proceed to the next solution listed below.

Alternative Video: How To Fix Xfinity Wi-Fi Not Showing Up

How To Fix Xfinity Wi-Fi Not Showing Up


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Traceroute information on your connection can assist you in determining the source of your connectivity issues.


  1. Launch the command prompt.
  2. Enter tracert in the cmd window and press Enter.
  3. Copy the trace results that appear on your screen and paste them into a forum or post for additional assistance with your connection.


  1. Select the traceroute tab from the Applications > Utilities > Network Utility menu.
  2. Start the trace by entering an address such as
  3. Now you must wait for it to finish. The traceroute on your connection will be displayed as a result.
  4. Copy that information and paste it into a forum or a post to seek assistance with your connectivity issue.
Solved: Xfinity WiFi Not Showing
Solved: Xfinity WiFi Not Showing


Xfinity has provided its customers with the Xfinity My Account application to help them troubleshoot their internet problems on their own.

  1. Download the application and sign in with your login information. If you haven’t already created an account, now is the time to do so and then log in.
  2. Select the Internet option after opening the application.
  3. Select the device that is displaying the problem.
  4. If you’re an Android user, go to the Troubleshoot menu. And, if you’re an Apple user, choose Restart this device.
  5. To begin the scan, click Start Troubleshooting.
  6. Wait for the entire process to finish.
  7. When it’s finished, you’ll see a message on the screen saying, “Starting your device should take less than 10 minutes.” This will not delete your settings or change the name or password of your WiFi network. We will not restart if you have Xfinity Voice until all in-progress calls are completed.”
  8. Then, select Service.
  9. Check to see if the internet problem has been resolved after the restart.
  10. If it has been resolved, select Yes; otherwise, select No.
  11. If you choose Yes, a message will appear on the screen that says, “Glad to hear it all worked out!
  12. ” If you select No, more options for resolving the problem will be presented to you.
  13. If the app is unable to resolve your issue, proceed to the next solution listed below.


Outages in the network occur more frequently than they should. There is nothing you can do in the event of a power outage. These outages are mostly caused by maintenance, bad weather, hardware failure, and other factors.

During this time, the only thing you can do is notify Xfinity about the outage. You can view the blackout-affected areas in your area directly from the Xfinity app. You can then forward that information to Xfinity. They will immediately begin work to resolve the outage issue.

If this does not resolve the connection problem, proceed to the next solution listed below.


Xfinity has been accused of throttling or blocking a user’s connection solely because of an outdated application. So, go to your Store and download the most recent version of the Xfinity app. After that, restart your computer and try reconnecting to WiFi again. If you are still experiencing the same issue, try the solution listed below.


As a last resort, try resetting the entire network. Let’s take a look at how we can do it on a Windows computer. To complete the reset, go to Settings > Network & Internet > Status > Network reset and follow the on-screen instructions.

Connect to your WiFi again and see if the problem has been resolved. If you are still experiencing problems, contact the Xfinity technical team for assistance. In a few days, you should be fine.

Xfinity Wifi Not Working
Xfinity Wifi Not Working


You will have a limited range if your router is placed between furniture or many metallic products, or if it is surrounded by fluorescent lights.

If none of the suggestions in this article work, you can troubleshoot it by logging into the xFi app on your phone, going to the connect tab, selecting the device causing the problem, and tapping troubleshoot. This should resolve any router issues.

Frequently Asked Questions

Why is my Xfinity Wi-Fi not showing up?There are a few reasons why your Xfinity Wi-Fi might not be showing up. Here are some possible causes and solutions:
* The Wi-Fi is turned off. Check to make sure that the Wi-Fi is turned on and that the correct network name and password are being used.
* The modem or router is not working properly. Try restarting the modem or router by unplugging it for a few minutes and then plugging it back in.
* There is a problem with the network signal. Check to see if there are any other devices that are connected to the network and if they are experiencing any problems. If you are still having problems, you can contact Xfinity customer support for help

How do I unhide my Xfinity Wi-Fi?

Unhide your Xfinity Wi-Fi by logging in with your Xfinity username and password and enabling your public hotspot.

Why is my WiFi network not showing up?

Navigate to Settings. Choose Wi-Fi. Check that Wi-Fi is turned on at the top. If no security is enabled or you have previously connected to the network, your Android device will connect to it automatically.

Why is my Xfinity WiFi not connecting to my laptop?

Unplug your equipment, then wait one minute before plugging it back in. This method, also known as power cycling or rebooting, can resolve a variety of connection issues. Check the Billing tab in My Account to see if your account is up to date on payments (you may be asked to sign in using your Xfinity ID and password first).


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I'm a tech writer and editor. I love technology. I'm excited about networking and streaming. I'm always looking for new and exciting ways to use technology. I believe technology can be a force for good in the world, and I strive to use it in my work.

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