Comcast Xfinity is a leading internet service provider in the United States. If a customer does not already have a router, they are given one. However, the company’s Xfinity router is not without flaws.
Many customers have reported that their Xfinity Wi-Fi not showing up or isn’t working or correctly on their devices.
Some users can connect to the Wi-Fi, but there is no internet access available. So, in this article, we will go over all of the possible solutions that you can try to resolve this issue on your own. So, without further ado, let’s get started.
HOW TO FIX XFINITY WI-FI NOT SHOWING UP ISSUE?
Several solutions have worked for various users, and we will cover all of the available solutions in this article. Try each solution on your device one by one until you find the one that works for you.
1. RESET ROUTER/MODEM:
If there is a problem with the WiFi, the first thing anyone would do is reset the router/modem. Wait a few minutes after turning off the router/power modem’s supply. After that, reconnect it to power and reset it.
Another option is to use the Xfinity My Account application.
- Launch the application.
- Select the Internet.
- Select Modem/Router.
- Select the Restart this Device option.
This will cause your device to restart. Reconnect to the WiFi network. If you are still having internet problems, try the next solution listed below.
2. REPLACE YOUR ROUTER:
Alternately, you could try changing your router. You are not required to purchase one right away. You might be able to borrow one from a friend. If your problem is still not resolved, the issue is most likely with the router. In that case, you should replace the old router with a new one.
However, if the new router does not resolve your WiFi issue, the issue is with your connection, not your router. In that case, you should try the solutions related to the mentioned connection.
3. CLEAR CACHE:
The cache is data that your computer accumulates over time and serves as an extra bit of data that aids in the maintenance of a faster and more responsive user interface. The system uses the cached data to preload specific applications or tasks. However, this cache memory can occasionally be the source of your issues.
Even if you have a WiFi connection problem, cache memory could be the cause. So, clear your system’s cache memory and then try connecting to your WiFi again. If you continue to encounter the same problems, try the solution listed below.
4. CHECK ALL THE CONNECTIONS:
Sometimes the solution to a problem is so obvious that we overlook it. This could be the case even if the WiFi connection is down. When you connect your device to the internet via WiFi, it creates a slew of connections. Cables, fasteners, F connectors, splitters, coax, and other accessories are available.
Check that all of the connections are secure and that there is no detachment anywhere. After you’ve double-checked all of your connections, try connecting to WiFi again. If you still have the same problem, try the solution listed below.
5. RESTART GATEWAY:
Restarting the gateway is the quickest way to resolve almost any WiFi-related issue. Unplug the gateway from your internet connection, wait a few minutes, and then reconnect. Now, try connecting to WiFi once more. If you still have the same problem, try the solution listed below.
6. DISABLE SECURITY TOOLS:
An antivirus program may sometimes block an internet connection because it believes it is a threat to the system. Almost every antivirus program has been found to contain such intrusive security features. If you use a third-party antivirus program, this could also be the case with your device.
So launch your antivirus program and disable the real-time protection. Disable all of the antivirus program’s shields or protection layers. After that, try connecting to the WiFi again. If you continue to have internet problems, try the next solution listed below.
7. RUN PING TEST:
A ping test will help you determine how strong your network is at the time. It is less than 100 ms in ideal conditions.
- As an administrator, open the command prompt.
- In the cmd window, type ping -t www.comcast.net and press Enter.
- Allow the operation to run for about a minute. Then, press Ctrl + C to stop it.
- Check the output to see how frequently the Request timed out message appears, and what number the time=XXms part on each reply reads. As previously stated, the number should ideally be less than 100ms.
- Select the Ping tab from the Applications > Utilities > Network Utility menu.
- Enter a URL such as www.google.com and then set the number of pings to around 100.
- Allow the ping to begin and wait for it to finish. The ping on your connection will be displayed as a result.
- Look for an ideal way to keep your ping below 100, depending on your ping. You can even contact Comcast and inform them of your high ping problem.
If this does not solve your problem, proceed to the next solution listed below.
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8. TAKE TRACEROUTE TEST:
Traceroute information on your connection can assist you in determining the source of your connectivity issues.
IN TERMS OF WINDOWS,
- Launch the command prompt.
- Enter tracert www.comcast.net in the cmd window and press Enter.
- Copy the trace results that appear on your screen and paste them into a forum or post for additional assistance with your connection.
- Select the traceroute tab from the Applications > Utilities > Network Utility menu.
- Start the trace by entering an address such as www.google.com.
- Now you must wait for it to finish. The traceroute on your connection will be displayed as a result.
- Copy that information and paste it into a forum or a post to seek assistance with your connectivity issue.
9. CHECK XFINITY MY ACCOUNT:
Xfinity has provided its customers with the Xfinity My Account application to help them troubleshoot their internet problems on their own.
- Download the application and sign in with your login information. If you haven’t already created an account, now is the time to do so and then log in.
- Select the Internet option after opening the application.
- Select the device that is displaying the problem.
- If you’re an Android user, go to the Troubleshoot menu. And, if you’re an Apple user, choose Restart this device.
- To begin the scan, click Start Troubleshooting.
- Wait for the entire process to finish.
- When it’s finished, you’ll see a message on the screen saying, “Starting your device should take less than 10 minutes.” This will not delete your settings or change the name or password of your WiFi network. We will not restart if you have Xfinity Voice until all in-progress calls are completed.”
- Then, select Service.
- Check to see if the internet problem has been resolved after the restart.
- If it has been resolved, select Yes; otherwise, select No.
- If you choose Yes, a message will appear on the screen that says, “Glad to hear it all worked out!
- ” If you select No, more options for resolving the problem will be presented to you.
- If the app is unable to resolve your issue, proceed to the next solution listed below.
10. CHECK FOR A POWER OUTAGE:
Outages in the network occur more frequently than they should. There is nothing you can do in the event of a power outage. These outages are mostly caused by maintenance, bad weather, hardware failure, and other factors.
During this time, the only thing you can do is notify Xfinity about the outage. You can view the blackout affected areas in your area directly from the Xfinity app. You can then forward that information to Xfinity. They will immediately begin work to resolve the outage issue.
If this does not resolve the connection problem, proceed to the next solution listed below.
11. UPDATE THE XFINITY MY ACCOUNT APPLICATION:
Xfinity has been accused of throttling or blocking a user’s connection solely because of an outdated application. So, go to your Store and download the most recent version of the Xfinity app. After that, restart your computer and try reconnecting to WiFi again. If you are still experiencing the same issue, try the solution listed below.
12. RESET THE ENTIRE NETWORK:
As a last resort, try resetting the entire network. Let’s take a look at how we can do it on a Windows computer. To complete the reset, go to Settings > Network & Internet > Status > Network reset and follow the on-screen instructions.
Connect to your WiFi again and see if the problem has been resolved. If you are still experiencing problems, contact the Xfinity technical team for assistance. In a few days, you should be fine.
You will have a limited range if your router is placed between furniture or many metallic products, or if it is surrounded by fluorescent lights.
If none of the suggestions in this article work, you can troubleshoot it by logging into the xFi app on your phone, going to the connect tab, selecting the device causing the problem, and tapping troubleshoot. This should resolve any router issues.
Frequently Asked Questions
How do I unhide my Xfinity Wi-Fi?
Unhide your Xfinity Wi-Fi by logging in with your Xfinity username and password and enabling your public hotspot.
Why is my WiFi network not showing up?
Navigate to Settings. Choose Wi-Fi. Check that Wi-Fi is turned on at the top. If no security is enabled or you have previously connected to the network, your Android device will connect to it automatically.
Why is my Xfinity WiFi not connecting to my laptop?
Unplug your equipment, then wait one minute before plugging it back in. This method, also known as power cycling or rebooting, can resolve a variety of connection issues. Check the Billing tab in My Account to see if your account is up to date on payments (you may be asked to sign in using your Xfinity ID and password first).