How To Fix Netflix Not Working On Samsung Smart TV? (13 Reasons and Fixes)

Firing up Netflix to binge watch your favorite show, only to be met with the dreaded “Netflix is not working” error on your Samsung Smart TV is a huge letdown. But before you panic and call customer support, take a deep breath and relax on your couch – you can try several troubleshooting steps to get Netflix up and running again.

This handy guide will walk you through some common fixes like checking your WiFi connection, restarting your TV, reinstalling the Netflix app, and more. We’ll also look at potential causes like software glitches, account issues, and geographical restrictions. With some simple DIY solutions, you’ll be ready for that Stranger Things marathon in no time.

So grab your remote and let’s figure out why Netflix isn’t working on your Samsung TV!

Netflix Not Working On Samsung Smart TV
Netflix Not Working On Samsung Smart TV

Key Takeaways

Quickly solve, troubleshoot, and resolve Netflix not working on their Samsung Smart TV:

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  1. Check basic connectivity – Confirm that the internet is working, WiFi signal is strong, all cables are connected properly, and there are no outages with your ISP or Netflix servers. This rules out any underlying network issues.
  2. Restart devices – Simply turning your TV and router off and back on can surprisingly fix many software glitches and connection problems. Also remember to close and re-launch the Netflix app.
  3. Update everything – Check for pending updates and install the latest firmware, OS and app versions for both your Samsung TV and the Netflix app. Older incompatible versions are a common culprit.
  4. Clear app cache/data – Accumulated temporary app files can cause the Netflix app to freeze or load incorrectly. Clearing the cache and app data gives it a fresh start.
  5. Reset TV to factory settings – If all else fails, reset your Samsung TV to factory default settings. This will wipe any problematic data or settings causing Netflix issues. You’ll have to reinstall apps and customize settings again.

That covers the key basics – checking connectivity, restarting devices, installing updates, clearing app cache, and factory reset. Follow these simple troubleshooting steps and you should be streaming your favorite Netflix shows again in no time.

Video: Netflix App on Samsung Smart TV Not Working? Finally Fixed!

Netflix App on Samsung Smart TV Not Working?

Common Reasons for Netflix Not Working on Samsung Smart TV

There are several potential reasons why you may be getting the dreaded Netflix not working error on your Samsung Smart TV:

  • App and Software Issues: The Netflix app may have bugs or be incompatible with your TV’s software version. An outdated app can cause crashing and loading problems.
  • Internet Connectivity Issues: Netflix won’t load properly if your Wi-Fi connection is slow or keeps dropping. Weak router signal, using up your bandwidth limit, ISP problems etc. affect connectivity.
  • Account and Billing Problems: Issues like expired subscription, invalid payment method, wrong login credentials etc. can all block access to Netflix.
  • Hardware and Compatibility Issues: Faulty HDMI ports, insufficient RAM or storage, incompatible accessories like soundbars etc. can cause technical errors.
  • Regional and Geographical Restrictions: Due to licensing, Netflix has different libraries for different regions. Using VPNs or accessing Netflix from restricted regions can block access.

Some other common reasons include:

  • Network congestion
  • Outdated DNS settings
  • Problems with ISP or Netflix servers
  • Parental controls and firewall blocking access
  • Temporary service disruptions and maintenance

Being aware of these potential issues can help you troubleshoot the problem better and zero in on the exact cause. The good news is that most of these are easy to diagnose and fix yourself without waiting for a service technician.

13 Troubleshooting Steps and Potential Solutions

Facing Netflix not working issues on your Samsung Smart TV? Don’t worry, there are several troubleshooting steps you can try yourself to fix it:


1. Checking Netflix Server Status

Before you start tinkering with your TV settings, first ensure that the problem is not on Netflix’s end.

  • Check the Netflix status page to see if they are having an outage or technical issues.
  • You can also visit Downdetector to check live outage reports.
  • If it’s a widespread issue, just wait it out until Netflix resolves it on their end.

2. Testing Internet Connection

Since Netflix is a streaming service, it requires stable high-speed internet to function properly.

  • Try loading any other website on the TV’s browser to confirm your internet is working fine.
  • Check your wifi router connection and reset it if needed.
  • Consider upgrading to a faster internet plan if speed is insufficient. At least 25 Mbps is recommended for HD streaming.
  • Use ethernet instead of WiFi for faster, more reliable connectivity.

3. Unplugging and Resetting Samsung TV

If it’s an app or software related glitch, a simple restart should help:

  • Unplug the TV from the power socket and press and hold the power button for 30 seconds.
  • Plug it back in and turn it on after 1-2 minutes.
  • This will clear any cached memory and reload the apps and OS.

4. Clearing App Cache and Data

Too much temporary app data can slow things down.

  • Go to Settings > Apps > Netflix > Storage
  • Clear cache and data and restart the app.

5. Reinstalling Netflix App

An outdated or corrupted install can prevent Netflix from loading.

  • Uninstall Netflix from your TV’s app store.
  • Download a fresh copy and reinstall.
  • Log in again and see if it starts normally.

6. Updating Software and Firmware

  • Go to Settings > Support > Software Update
  • Install any pending OS, security and firmware updates.
  • Keeping your Samsung TV up-to-date is important.

7. Logging In and Out of Netflix

Sometimes resigning in helps detect account issues:

  • Go to Netflix app > your profile > Sign Out
  • Close the app and relaunch it to sign in again.

8. Resetting WiFi Router

Connectivity issues can be fixed by resetting your router:

  • Locate the reset button on router, press and hold for 30 seconds.
  • Unplug the router and modem power cords.
  • After 1 minute, plug them back in and wait for reboot.
  • Reconnect your TV to the wifi.

9. Changing DNS Settings

Incorrect DNS settings can prevent Netflix from connecting:

  • Go to Settings > Network > DNS Settings
  • Switch to automatic or use Google DNS servers ( and

10. Disabling Firewall and Anti-Virus

Security software can sometimes block streaming:

  • Go to Settings > Network > Firewall
  • Temporarily turn off firewall and any anti-virus/malware apps.
  • Try Netflix again and re-enable security after testing.

11. Checking Subscription Status

  • Go to the Netflix website and log into your account.
  • Check your subscription status under Billing details.
  • Update your payment method if invalid or expired.

12. Using a VPN Service

If Netflix is geo-restricted in your region, use a reliable VPN service to bypass it:

  • Connect to a US-based server to access the full American Netflix library.
  • Make sure the VPN provider is compatible with Netflix and high-speed streaming.

The above steps cover the most common DIY fixes for Netflix issues on a Samsung TV. But if nothing works, it’s best to seek professional assistance.

13. Contacting Support

If you’ve tried all the basic troubleshooting steps and Netflix is still not working on your Samsung Smart TV, it’s time to get help from the experts:

  • Contact Samsung Support: As it’s your TV that’s facing issues, get in touch with Samsung’s customer service. Have your TV’s model number and software version ready. Their technicians can diagnose if it’s a hardware-related problem.
  • Contact Netflix Support: To rule out account-related problems, you can also contact Netflix’s customer service. They can look into your subscription status, payment method etc. and troubleshoot access issues.
  • Clearly explain the exact problem you’re facing and the troubleshooting steps you’ve already tried. This will help the agents identify the cause faster.
  • Follow any additional steps recommended by the support reps. This may include rebooting the TV in safe mode, factory resetting, changing app settings etc.
  • Have patience as technical issues may take some trial and error before resolving. Stay in touch with support until the problem is completely fixed.

14. Performing Factory Reset

If all else fails, performing a factory reset can eliminate any software bugs causing Netflix issues:

  • Go to Settings > General > Reset
  • Select Reset Smart Hub to reset the TV to factory settings.
  • Enter PIN if prompted and confirm reset.
  • All apps, accounts, customization etc. will be deleted.
  • You’ll have to reinstall apps and redo your settings after the reset.

Resetting your TV software is an involved process but can fix even the most stubborn issues that regular troubleshooting cannot resolve.

With some time and effort, you should be able to get the Netflix app up and running again on your Samsung Smart TV using one of these solutions. Don’t hesitate to enlist the help of customer support if you need assistance.


5 Preventative Measures for Netflix Issues

While troubleshooting Netflix problems on your Samsung Smart TV can be frustrating, there are some preventative steps you can take to avoid these issues in the first place:

Keep Software Updated

One of the most common triggers for Netflix errors is outdated software:

  • Enable automatic updates for your Samsung TV’s firmware and OS in the Settings. This ensures you always have the latest security patches and bug fixes.
  • When notified about new updates, install them right away before using Netflix. Don’t postpone updates.
  • In the app store, configure apps like Netflix to update automatically when new versions are released.
  • Periodically check for updates manually as well – automatic updates don’t always trigger reliably.

Up-to-date software minimizes technical problems down the line.

Use Stable Internet Connection

Since Netflix is a streaming service, a fast and stable internet connection is a must:

  • If using WiFi, ensure your router is powerful enough and located centrally for good coverage. Dual band routers offer better connectivity.
  • Stay close to the router and avoid interference from objects blocking signal.
  • Limit the number of devices connected to the router simultaneously. Too many devices can congest your bandwidth.
  • For the best speeds, use a wired ethernet connection from the router to TV.
  • Upgrade to higher speed plans if your ISP’s base plan is too slow for HD streaming.

Manage App Cache Regularly

Too much accumulated cache and data can degrade app performance:

  • Go to the Netflix app’s settings and clear cache/data at least once a month.
  • Also clear cache and data for the browser app if you use it frequently.
  • Close background apps and processes you aren’t using when streaming Netflix.

Check Account Details

Outdated or incorrect account info can obstruct access:

  • Log into your Netflix account regularly to ensure your subscription is active and payment method is valid.
  • Update expired cards and redo payments if declined.
  • Keep your login credentials securely stored and updated.
  • Use strong unique passwords and enable two-factor authentication for security.

Use Approved Accessories and Devices

Compatibility issues with uncertified accessories can affect streaming:

  • Use HDMI cables that are authorized by Samsung for your TV model for reliable connectivity.
  • Connecting devices like gaming consoles and streaming sticks directly to Samsung TV ports is better than using switch boxes or splitters.
  • For home audio, use Samsung soundbars or check for compatible speakers to avoid glitches.

Following these best practices will minimize frustrating technical disruptions when you want to watch Netflix on your Samsung Smart TV. Prevention is better than cure!

Alternative Options

If you can’t get Netflix to work reliably on your Samsung Smart TV even after extensive troubleshooting, don’t despair. You have a few alternative options to still enjoy Netflix’s content library:


Using a Streaming Device

Dedicated streaming devices like Roku, Apple TV, Amazon Fire Stick etc. can provide a smooth Netflix experience on any TV.

  • They are designed specifically for streaming so have far fewer technical issues.
  • Streaming devices seamlessly connect to both internet and TV via HDMI.
  • Models like Roku Express cost under $30 only, making them an affordable upgrade.
  • Setting them up takes just minutes – simply plug them into your TV, connect to your wifi network and sign into Netflix.
  • You can access a vast library of other streaming apps too like Hulu, Prime Video, HBO Max etc. from one device.

Screen Mirroring from Other Devices

If your Samsung TV has screen mirroring capability, you can wirelessly project Netflix from your smartphone, tablet or computer directly onto the big screen.

  • Enable screen mirroring on your TV – this may be under “Smart View” or “Cast” in the settings.
  • On your mobile device, turn on screen mirroring and select your TV from the list of available devices.
  • The Netflix app on your device will now be displayed on your TV.
  • This avoids compatibility issues as you are accessing Netflix from another device, not the flawed TV app.
  • Screen mirroring works seamlessly if your TV and device are on the same network.

Downloading Content for Offline Viewing

If internet connectivity is the bottleneck, Netflix also allows you to download movies and shows on mobile devices for offline viewing:

  • Open the Netflix app on your smartphone or tablet and find the “Available for Download” section.
  • Select the movies or shows you want to download by clicking the download icon.
  • Go to the Downloads tab to access this content offline later.
  • Connect your mobile device to your TV via HDMI and play the downloaded videos.

So while troubleshooting the Netflix app on your Samsung TV, leverage these alternatives to keep enjoying Netflix’s vast catalog.

Conclusion and Summary

In conclusion, while dealing with Netflix not working on your Samsung Smart TV can be annoying, in most cases it can be easily fixed with some basic troubleshooting.

The most common issues involve problems with the app itself, internet connectivity, account details and software updates. Thankfully, solutions like reinstalling Netflix, changing DNS settings, restarting your router, enabling automatic firmware updates etc. can typically resolve these types of errors.

For hardware or compatibility related problems, seeking help from Samsung or Netflix’s professional customer support teams is recommended. They can diagnose complex issues and recommend next steps.

Occasionally, fully resetting the TV may be required if other fixes don’t work. But this will remove your installed apps and settings.

As a workaround, utilizing an inexpensive streaming device like Roku or Apple TV ensures reliable access to Netflix, avoiding the frustrations of TV-based apps.

Don’t panic if Netflix won’t load on your Samsung TV. Just review this guide, implement the suggested troubleshooting tips one by one, and you should be able to get back to streaming your favorite shows in no time.


Why is Netflix not working on my Samsung Smart TV?

There are several reasons why you may see errors or issues when trying to access Netflix on a Samsung Smart TV:

  • App glitches like freezing, crashing, etc.
  • Problems with internet connection or router
  • Invalid Netflix subscription or login issues
  • Outdated app or TV software needing updates
  • DNS or firewall settings blocking access
  • Incompatible accessories connected to the TV
  • Hardware issues like bad HDMI ports
  • Regional restrictions on Netflix content

How can I fix issues with Netflix app loading or freezing on my Samsung TV?

Try these troubleshooting steps to fix Netflix loading/freezing issues:

  • Check for any Netflix server outages
  • Restart your TV and router
  • Reinstall Netflix app from the TV’s app store
  • Clear the Netflix app cache and data
  • Disable sleep/power saving mode on TV
  • Adjust video resolution settings in Netflix
  • Factory reset the TV if other steps don’t help

I keep getting error codes when trying to play Netflix on Samsung TV – what should I do?

Make note of the specific error code and look up what it means. Common solutions for error codes include:

  • Restarting the Netflix app and TV
  • Checking your internet connection
  • Updating the TV and Netflix app software
  • Clearing cookies and cache data
  • Logging out and back into Netflix
  • Changing DNS settings on the TV
  • Contacting Netflix support if the issue persists

Why does Netflix keep buffering and lagging on my Samsung Smart TV?

Reasons for constant buffering/lagging when streaming Netflix on a Samsung TV:

  • Slow internet speeds – upgrade plan or use ethernet
  • WiFi congestion – limit devices using internet
  • Outdated TV hardware – can’t handle high video resolution
  • Too many apps running – close other apps when streaming
  • Problems with Netflix servers – check status page

How do I troubleshoot Netflix connectivity issues on Samsung TV?

To troubleshoot connectivity issues:

  • Check your internet speeds and router connection
  • Try ethernet instead of WiFi
  • Reboot your router and TV
  • Update router and TV firmware
  • Inspect DNS and firewall settings on TV
  • Contact your ISP if network issues persist

Why does Netflix say “content cannot be played” on my Samsung TV?

If you get the “content cannot be played” error, possible reasons are:

  • Region blocking – you need a VPN to access restricted content
  • DRM issues – content is restricted from being played externally
  • Temporary playback errors – try again later
  • Network connectivity problems – check your internet
  • Netflix app needs update – check for latest version

How do I reinstall or update the Netflix app on Samsung Smart TV?

To reinstall or update Netflix app:

  • Go to the TV’s app store and search for Netflix
  • Uninstall the current Netflix app
  • Reinstall fresh copy of the Netflix app
  • Alternatively, check for and install any Netflix app updates

I can’t sign into Netflix on my Samsung TV – what’s wrong?

If you can’t sign in, causes may be:

  • Incorrect password – reset password if needed
  • Network issues – check internet connection
  • Duplicate account – sign out on all devices and try again
  • Corrupt app data – reinstall Netflix app
  • Browser needs clearing – clear history and cookies

Why does Netflix keep losing sound when streaming on Samsung Smart TV?

Reasons for Netflix sound issues:

  • App or OS software bugs – update to latest versions
  • VPN causing conflicts – turn off VPN
  • Audio settings changes – check output modes
  • Bad HDMI cable connection – try new high-speed HDMI cable
  • Soundbar/speaker incompatibility – check Samsung’s recommended accessories

How can I improve Netflix video quality on my Samsung TV?

For better video quality:

  • Use wired ethernet connection instead of WiFi
  • Set video resolution to maximum in Netflix settings
  • Close other apps running in background
  • Disable power saving mode which can cap resolution
  • Check TV’s picture settings are optimized
  • Upgrade internet plan if speed is insufficient

What internet speed do I need for Netflix on Samsung Smart TV?

Minimum speeds for Netflix on Samsung TV:

  • 3 Mbps for SD quality video
  • 5 Mbps for 1080p HD video
  • 25 Mbps for 4K UHD quality

Faster speeds like 100+ Mbps recommended for best performance.

Is there a way to use Netflix on Samsung TV when it’s restricted in my region?

Yes, you can use a VPN service to bypass regional restrictions and access Netflix content from other countries. Connect to a VPN server located in a country like the US where Netflix is available. Make sure the VPN provider reliably works with Netflix and high-speed streaming.

How can I contact support if Netflix won’t work on my Samsung TV?

  • Contact Samsung support if TV-related issues – provide TV model details
  • Contact Netflix support for account and app issues – have account details ready
  • Chat or call during their support hours or book a technician visit if required
  • Check respective support sites for troubleshooting guides and DIY steps


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